You will join our Concierge team, working directly in the hotel lobby. Your role will including the following:
* · You will provide a driver/ chauffer service to guests when required.
* · You enjoy having and showcasing a perfect knowledge of the local area. You will give the warmest welcome to our guests and will help them with recommendations, directions and reservations on transport, attractions and restaurants.
* · Are you a friendly and passionate hotelier, with a knack for making instant connections, recommendations and building lasting relationships? Then this is the job for you!
* · Deliver Concierge Services operations to high standards
* · Ensure the door is covered as part of daily rotation or for cover in the event the nominated door cover needs to step away
* · Complete daily admin duties and tasks.
* · Ensure tasks are carried out in accordance with hotel policy, such as Valet Parking, Luggage Delivery and Collection et al.
* · Welcome guests on arrival, deal with during stay queries and handle departure - all to standard.
* · Ensure enquiries are dealt with timely and correctly including following up with third party stakeholders and guests.
* · Any other guest or hotel duty the line Manager or Duty Manager deems appropriate.
* Please note a full UK driving license is required for this role as is the ability to drive both manual and automatic cars.
Passionate and willingness to learn - an integral part of a team
* Positive attitude and someone who makes our guests smile
* Genuinely friendly and caring
* Enjoys working as part of a team
* Good communication and excellent grooming standards
* Ability to work morning, afternoon/evening, and weekends
* Flexible attitude to business needs
* Deliver exceptional customer experiences all the time
* Is the Driver's role for you for you, do you have you the skill set and experience to take on this role? Then what's stopping you??
Would you like to work for a company that gives you:
* £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C's apply
* Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
Rewards your hard work by offering you the below team benefits when you join us:
* Meals provided whilst on shift
* Sales incentives and initiative rewards
* Discounted use of leisure facilities
* Stays in our hotels at discounted prices or
* Even free stays in our hotels as one of our rewards & recognition incentives,
* Opportunities for your personal development within the Hotel Group Brand Portfolio
* Fully funded apprenticeships - T&C's apply
* Annual Holidays entitlements inclusive of Bank Holidays
* Pension enrolment