Amberley House, 9 Queen's Rd, Royal Tunbridge Wells, Tunbridge Wells TN4 9LL, UK
At Care Fertility, we are dedicated to providing exceptional holistic fertility care guided by our core values of compassion, collaboration, and expertise. We believe that every patient deserves empathetic, personalised care delivered by a team of knowledgeable professionals. Together, we create a welcoming environment where our expertise and teamwork help empower families on their journey to parenthood.
We are looking for a dedicated Patient Services Executive to join our team. In this vital role, you will be the primary point of contact for patients, ensuring they receive compassionate, expert, and seamless care throughout their fertility journey. As part of a collaborative environment, you will work closely with clinical and administrative teams to ensure every patient experience reflects our values of compassion, collaboration, and expertise.
Responsibilities:
1. Provide compassionate and expert care to patients throughout their fertility journey.
2. Work collaboratively with clinical and administrative teams.
3. Ensure a high level of patient experience and satisfaction.
Qualifications:
1. Experience in a patient-facing or customer service role, ideally within a healthcare setting.
2. Strong organisational, communication, and interpersonal skills.
3. Ability to demonstrate a high level of compassion in interactions.
4. Attention to detail with a focus on patient experience.
In return, we will offer you a supportive and dynamic team environment where compassion, collaboration, and expertise guide everything we do and the opportunity to make a meaningful impact on the lives of patients and families on their fertility journey.
Location:
We're based at Care Tunbridge Wells Clinic, Amberley House, 9 Queen's Rd, Tunbridge Wells TN4 9LL
You will work between 08:00-18:00, Mon-Fri (we do some Saturday working on a rota basis - 1 in 4).
Benefits include:
1. Salary of £24,150.00
2. 33 Days annual leave (inc. public holidays)
3. Pension scheme
4. Life assurance
5. A range of other benefits including retail discounts and a wellbeing hub.
About us:
We’re Care Fertility, the largest private provider of IVF and fertility treatment in the UK. We draw on the knowledge of our wider team of over 600 dedicated doctors, embryologists, nurses, and support teams who all work together to ensure our patients get the very best fertility treatment. We are leading the future of fertility healthcare and help our patients through the most innovative science supported by an exceptional and intuitive digital experience. We don’t just care, we are Care.
This post is subject to a DBS check.
Click APPLY now to join Care Fertility.
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