Summary
This vacancy is for an Apprentice Office Administrator based in Blackburn. The successful applicant will have the opportunity to support the business with general administrative duties as well as other ad-hoc duties defined by management.
Wage
£15,704 a year
Training course
Business administrator (level 3)
Hours
Monday, Wednesday, Thursday, Friday and Saturday 8:30am-5pm
40 hours a week
Possible start date
Monday 5 May
Duration
1 year 4 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
We are looking for a trainee to join our team who will learn on the job and gain numerous skills within a variety of areas. The ideal candidate will have a positive outlook and enjoy being organised and take pride in their work. As a first point of contact within the business the candidate must be confident when speaking to members of the public either in store, over the phone or via email.
Main Responsibilities:
* Website & Digital marketing work
* Sales support & processing
* Warranty and returns
* General Administration
* Customer service
Experience:
You must have experience in working with both Microsoft Word & Excel or google equivalent packages.
Training & Qualifications:
Enrolment on the Level 3 Business administration course to become a qualified business administrator.
Where you’ll work
Unit 4A - Fairfield Business Park
Longsight Road, Clayton Le Dale
Blackburn
BB2 7JA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
TRAINING 2000 LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* BTEC Level 3 Diploma in Business Administration, QCF.
* Functional Skills Level 2 maths and English can be obtained on the course if you dont already hold these qualifications.
Requirements
Essential qualifications
GCSE in:
* English (grade 5)
* Maths (grade 5)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Administrative skills
* Team working
* Initiative
Other requirements
Please do not contact the company directly. Please note - we reserve the right to close any vacancies from further applications when we have received a suitable number of applications from which to make a shortlist. Please ensure you apply as soon as possible if you wish to be considered for this role.