Join Oxford Online Pharmacy as a Customer Care Assistant This is an exciting opportunity to join a fast-growing pharmaceutical business, becoming an integral part of their customer care team Company: Oxford Online Pharmacy Role: Customer Care Assistant Location: Wroxton, North Oxfordshire Salary: £26,325 Start Date: ASAP Oxford Online Pharmacy are looking for a candidate with fantastic telephone manner, a strong personality and a good commercial awareness to join them on their journey of growth following a round of investment Who is the company? Oxford Online Pharmacy is the trading name of Frosts Online Ltd in Oxfordshire, a family business going back three generations to 1925. Employing experienced pharmacists and healthcare professionals, they are led by Stuart Gale, Managing Director and Pharmacist and Superintendent Pharmacist Robert Bradshaw. A fully registered UK Pharmacy, committed to translating the values and heritage of the Oxfordshire-based bricks and mortar chemists, online. Patient safety is the number one priority and there is a commitment to delivering the highest level of customer service to each and every patient who visits the site. Oxford Online Pharmacy are one of very few online pharmacies to have passed the recent round of CQC inspections for digital healthcare providers - across all categories of care. What is the role? This is an office-based position Mondays to Fridays plus 1:5 weekends worked, with time off in-lieu. There is no public transport available to the office so you must be able to drive. Oxford Online Customer Service Maximizing prescription numbers and looking for opportunities to grow the business Taking customer orders over the phone in a professional courteous manner Processing sales through SagePay / online payment method Answering queries on the supply and availability of medicines Responding to customer enquiries, both in the pharmacy and over the telephone, referring queries to the pharmacist when relevant Liaising with Online Doctors to resolve customer issues There may be optional working at home on some weekends as per agreed rota - all time to be taken in lieu or as overtime at management discretion Administration Helping to maintain reasonable dispensary stock levels Ordering items from suppliers Ensuring that health and safety requirements are met Keep your work and communal areas clean and tidy Follow all company guidance using your PC / Laptop as appropriate Counting prescriptions and keeping computerised records up to date Ensure that prescription documentation is maintained and stored appropriately in accordance with the law General Be responsible for maintaining the Health & Safety standards within the business, in line with the company H&S policy Take appropriate action to minimise risks and report any near misses Work as a team ensuring effective communication at all levels Complete online or attend relevant training and ensure any agreed deadlines are met Ensure high standards of security practice within the branch, both stock and premises Ensure awareness and adherence to all company SOP’s Attend company meetings as required Support company initiatives and promotions Follow the company process for requesting holidays using the online portal. All holidays are subject to approval by your line manage Why you should apply Opportunity to work and learn within a small team in a fast growing business The fast growth of the company provides great opportunity for progression 4 weeks holiday plus bank holidays Private health insurance Pension contribution scheme 1 volunteer day a year Discretionary bonus scheme Who is best suited to this role? Please note that we will need a full CV since leaving school with any gaps explained - it wont be a problem if there are gaps, but for DBS purposes this will be needed Customer service experience Preferably you will have previous experience in a medical or a pharmacy related area Computer literate Good time management skills Good numeracy and literacy skills Good telephone manner Core competencies: Team player Highly customer focused High attention to detail Caring and empathetic Honest and trustworthy Able to work independently and efficiently and prioritize workload Excellent communication skills, both written and verbal Good organization skills Flexible and willing to undertake a variety of tasks Conscientious and dependable, taking responsibility for own actions Outgoing and congenial, taking time to engage customers and colleagues on a personal level Diplomatic and able to handle confidential / sensitive information