Field Customer Support Agent - Manchester South, Central and Salford area
Salary – £34,285 & great benefits
Do you enjoy helping people? Do you want a varied, flexible role with scope to progress? If so, we want to hear from you!
We’re currently looking for Field Support Agents to join our growing Field Debt Solutions team. Here you’ll play an important role in helping our customers resolve their debts. You’ll work with our customers to support them with any future payments and help them find ways to reduce energy consumption.
We’ll provide you with all the equipment you need: smartphone, tablet, tools, uniform, vehicle and fuel card. After your training period, you’ll be able to earn extra as part of our achievable reward scheme, allowing you to top up your earnings based on delivering great outcomes to our customers. In time, there may also be the opportunity to learn how to install PAYG meters.
Every visit is different, and we pride ourselves on delivering excellent customer service in the field. With no set shifts, you can balance your work around your life, as long as you meet your weekly working hours. With optional overtime, you can also top up your earnings even more! If you're looking for a role with real variety, independence, job satisfaction and the opportunity to help people, please apply today!
Key responsibilities include:
1. Delivering excellent service to our customers by understanding their circumstances and helping them agree on an appropriate solution to resolve their debt.
2. Identifying new tenants through face-to-face discussions, Letting Agents and neighbours while complying with DPA (Data Protection Act).
3. Where necessary, leading a warrant team to force entry to customer premises to exchange/disconnect meters.
4. Recording job information using the appropriate paperwork or electronic equipment.
What we need from you:
1. Previous experience gained within a customer-facing role with a real desire to help customers.
2. Excellent verbal communication and negotiation skills.
3. Basic PC skills with the ability to use a smartphone and tablet.
4. Live within the area and happy to travel.
5. A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).
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