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About Us:
Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.
Job Purpose:
The Enterprise Delivery team delivers complex and bespoke technical solutions for Focus Group’s large customers, as part of Focus Group’s major customer revenue stream. As Project Manager, you'll deliver a professional and consistently high-quality project management and customer service for large, complex, multisite or technically challenging projects through a number of different product lines including IT, Voice & Connectivity.
Key Responsibilities:
* Review customer requirements as presented by the sales team and clarify and/or challenge as appropriate but with a view to kicking off the project within the agreed SLA or sooner.
* Develop appropriate and detailed plans for each project involving all relevant resources, utilising standard tools.
* Support the Technical and Pre-Sales Teams during the early engagement with prospective customers, assisting with technical design and how the solution will be delivered.
* Execute the project plan ensuring clear and regular communication to and appropriate engagement of, all necessary departments involved whilst continually ensuring an exceptional customer experience.
* Actively track project progress to ensure delivery as per the requirements and agreed timeline.
* Review feedback from customers and engineers (incl. Surveys and job sheets) to ensure requirements are being met and that any scope or assumption changes are reported back to the account manager and customer for any necessary change request approvals.
Skills & Experience:
* Focussed and committed to the role of project management with a demonstrable ability to take ownership and manage multiple customer projects of varying complexity in an efficient and controlled manner.
* Exceptional stakeholder management both within Focus Group and with customer stakeholders.
* Customer service driven with an excellent telephone manner.
* A demonstrable ability to follow process and build a reassuring rapport with customers, and colleagues as well as handle complaints in a professional manner.
* Results, targets and quality focussed.
* Accurate numeracy, written and data entry skills.
* An ability to deliver clear and articulate information to customers and colleagues adjusting language and detail to suit the audience, whether it is verbal or written.
* Confident, assured, courteous and professional when dealing with customers and colleagues at all levels.
* A detailed-oriented individual, who can estimate and prioritize effectively and meet deadlines.
Don't worry if you don't meet every requirement—your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.
At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.
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