We are looking for a Senior Customer Service Representative to join our client we are currently growing their client & consumer base. This role is ideal for a customer-focused professional with experience in managing client relationships, handling escalations, and mentoring junior team members. The successful candidate will play a key role in ensuring our customers receive the best possible experience and support. Client Details The client we are working with are a large-scale manufacturers who supply & distribute household products to numerous FMCG & retail accounts across the North & the UK. Description Key Responsibilities will consist of: Act as a primary point of contact for high-level customer inquiries and escalations. Resolve complex customer issues with professionalism and efficiency. Support and mentor junior customer service representatives. Collaborate with internal departments to ensure seamless order processing and issue resolution. Maintain accurate records of customer interactions in the CRM system. Identify opportunities to improve customer service processes and suggest solutions. Assist in training new team members on best practices and company policies. Ensure customer satisfaction by providing timely follow-ups and resolutions. Profile Requirements Minimum of 3-5 years of customer service experience, preferably in the furniture or manufacturing industry. Strong problem-solving and conflict-resolution skills. Excellent communication skills, both written and verbal. Experience using CRM systems and other customer service software. Ability to work collaboratively in a fast-paced environment. Strong attention to detail and organisational skills. A customer-first mindset with the ability to build and maintain positive relationships. Leadership experience or mentoring skills are a plus. Job Offer Competitive Salary with performance-based bonuses. Comprehensive Health & Dental Insurance for you and your family. Generous Paid Time Off, including vacation, sick leave, and personal days. Employee Discount Program on all company products. Professional Development & Training opportunities. Flexible Work Arrangements for better work-life balance. Wellness Programs including gym membership discounts. Career Growth Opportunities within a growing company.