Main Responsibilities of job:
* Answering telephone calls and dealing with face to face enquiries.
* Politely greeting patients and visitors to the surgery.
* Explaining the practice procedures to new patients.
* Dealing with all requests in an efficient and courteous manner.
* Opening daily post and email and distributing/actioning.
* Writing letters and correspondence on behalf of the surgery and medical staff.
* Scheduling appointments for patients for doctor, nurse and other health care staff.
* Care Navigation.
* Updating the surgeries computer system with appointments and personal details.
* Maintaining a clean reception area to show a professional image.
* Receiving urine, blood and other samples and sending them off to hospital laboratories.
* Screening enquiries for the doctors and medical staff.
* Registering new patients at the surgery.
* Checking patients in and out.
* Accurately collecting information and personal details about patients.
* Arranging any necessary follow up appointments for patients with hospitals or with other healthcare professionals.
* Arranging prescriptions for patients who order these in person, via telephone, repeat slips & e-mail.
* Booking patient appointments on e-referrals for secondary care.
* Typing referral letters.
* Scanning and coding hospital letters on to patient records.
* Working across sites within Blackburn and Darwen.
Experience:
* Previous experience in a similar role preferred but not required.
* Strong phone etiquette and communication skills.
* Proficient in data entry and clerical tasks.
* Excellent organisational skills with the ability to multitask and prioritize effectively.
* Comfortable working in a fast-paced environment.
This is an excellent opportunity for individuals who are detail-oriented, organised, and have a passion for helping others.
If you are interested in joining our team as a Receptionist / Care Navigator, please submit your resume along with a cover letter highlighting your relevant experience. We look forward to reviewing your application.
Early application is encouraged as the application will be closed once a suitable candidate has been found.
Job Type: Part-time
Pay: Up to £11.44 per hour
Expected hours: 12 per week
Schedule:
* Monday to Friday.
Education:
* GCSE or equivalent (preferred).
Experience:
* Customer service: 1 year (preferred).
* Administrative experience: 1 year (preferred).
Work Location: In person.
#J-18808-Ljbffr