Department description
Own essential administrative work to support the activities of our field agents and schedulers. To maintain and accurately update customer accounts and internal data sources to accurately reflect the activity of a Field Debt Solutions Agent or third party field agent in a timely manner.
Responsibilities
1. Completing initial and final checks on accounts to ensure suitability for Warrant execution
2. Taking calls from to support scheduling activities
3. Monitoring and completing work within task lists to minimise drop off and ensure we are adhering to regulatory time frames
4. Monitoring and chasing allocation of payments made to field agents by cash or cheque and ensuring they are allocated no later than two working days after populating the database
5. Printing and distributing Local HR letters and Local court letters
6. Creating electronic court packs to either central courts or field agents attending court
7. Supporting Schedulers with Court bookings and payments
8. Compiling and sending Locksmith/third party 'D3' report to agents on a daily and weekly basis
9. Update Agents/third party agents with Locksmith and dog handler details
10. Ensuring all actions and behaviours treat our customers fairly and comply with regulations
11. Working daily warrant application reports
12. Provide any business updates via SMS to Field debt solutions which includes Authorisation SMS