Job summary As a Care Navigator, you will play a pivotal role in delivering patient care and services from the first encounter to our diverse patient population. You will be well supported by an established team to provide comprehensive support and manage day to day interactions as you will be a focal point for our patients in accessing appropriate heath care. Main duties of the job To provide comprehensive administrative support for the general practice and to act as focal point for patients and staff. To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors either in person or via the telephone. Facilitate effective communication between patients and members of the healthcare community. Facilitate patient access via AskmyGP and SystmOne - training will be given. About us Haven Health is a high-achieving, forward-thinking practice that fosters a positive and inclusive workplace. We are a teaching and training practice, committed to professional development and continuous learning. Our team includes: Care Navigators, Prescription Clerks, Medical Secretary, Administrative team as well a GP Partners and Salaried GPs, Nurse Practitioners, Practice Nurses, HealthCare Assistants and adedicated Medicines Management Team together with a Home Visiting Paramedic Team What We Offer A welcoming and supportive team environment A competitive salary The option to join the NHS pension scheme A host of high street discounts and salary sacrifice schemes Free staff parking We're within easy access of Ipswich being just 20mins away minutes away by car We are part of Suffolk Primary Care, a group of seven GP practices across Suffolk, offering extensive support and networking opportunities. Date posted 25 February 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A0267-25-0001 Job locations Grange Farm Avenue Felixstowe Suffolk IP11 2XD Job description Job responsibilities To respond to all queries and requests for assistance from patients and visitors at reception ensuring at all times that enquires from patients are efficiently and courteously handled. To ensure that telephones are at all times answered promptly and politely at all times, accurate messages taken and calls passed to the appropriate person as necessary, supplying information as required in a timely fashion. Use the surgery computer system for appointments, patient data, repeat prescriptions and other patient related tasks. (training will be given where necessary) Collect any necessary information from the patient for their consultation, deal with any enquiries and provide any information the patient may need. To advise patients of relevant charges for private services, accept payment and issue receipts if necessary To operate start and end of day procedures in line with practice policy and ensure premises are prepared for staff to receive patients and also secured after use. Any other clerical/reception duties as deemed appropriate and requested by senior receptionists or line managers. Job description Job responsibilities To respond to all queries and requests for assistance from patients and visitors at reception ensuring at all times that enquires from patients are efficiently and courteously handled. To ensure that telephones are at all times answered promptly and politely at all times, accurate messages taken and calls passed to the appropriate person as necessary, supplying information as required in a timely fashion. Use the surgery computer system for appointments, patient data, repeat prescriptions and other patient related tasks. (training will be given where necessary) Collect any necessary information from the patient for their consultation, deal with any enquiries and provide any information the patient may need. To advise patients of relevant charges for private services, accept payment and issue receipts if necessary To operate start and end of day procedures in line with practice policy and ensure premises are prepared for staff to receive patients and also secured after use. Any other clerical/reception duties as deemed appropriate and requested by senior receptionists or line managers. Person Specification Qualifications Essential GCSE grade A to C in English and Maths One years experience in busy customer service or reception environment. Experience of working in a team. IT literate preferably confident using microsoft Office Understanding of health and safety policies and procedures. Ability to translate information and details accurately, both verbally and in writing. Desirable Previous NHS experience Experience of clinical systems, including SystmOne. Person Specification Qualifications Essential GCSE grade A to C in English and Maths One years experience in busy customer service or reception environment. Experience of working in a team. IT literate preferably confident using microsoft Office Understanding of health and safety policies and procedures. Ability to translate information and details accurately, both verbally and in writing. Desirable Previous NHS experience Experience of clinical systems, including SystmOne. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Haven Health Address Grange Farm Avenue Felixstowe Suffolk IP11 2XD Employer's website https://www.havenhealth.nhs.uk (Opens in a new tab)