Nottinghamshire Healthcare NHS Foundation Trust
An exciting opportunity has arisen for an enthusiastic individual to undertake the role of Clerical Officer/Receptionist within our health centres. As a member of the administration team, you will ensure a high-quality reception and efficient administration service is provided to staff and patients. This post is based at Hucknall Health Centre but the post holder will also be required to work at other bases in the Nottingham North East area.
Main duties of the job
You will be required to have good written and verbal communication skills as the role entails liaising with staff, clients, and other agencies at all levels. You may be required to work at other health centres across the county, so the ability to travel is a necessity.
Job responsibilities
1. To participate in the provision of a welcoming and confidential reception service to clients, staff, and visitors.
2. To participate in the provision of an efficient clerical support service to clinical and managerial staff.
3. To provide administrative support and undertake clerical duties requested by managerial and clinical staff within the health centre.
4. To provide reception duties at the health centre for staff and patients.
5. To deal with requests, incoming calls, and enquiries and forward them to the relevant personnel as appropriate.
6. To book and notify patients of appointments.
7. To type reports and correspondence.
8. To implement and maintain adequate filing and follow-up systems.
9. To undertake general clerical duties including the collection, distribution, and posting of mail.
10. To ensure that manual and electronic records are maintained and up to date, including filing of documents in health records and facilitating the smooth and timely transfer of records in and out of the area as required.
11. To provide members of the public with supplies available from the health centre.
12. To travel to and work from other bases within the organisation to carry out administration support.
13. To provide any other duties as delegated by the Centre Manager.
Please note that this post does not meet the pay level required for a Skilled worker visa.
Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances, the Trust would not be able to sponsor for a Skilled Worker / Health & Care visa.
Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa.
Person Specification
Qualifications
* NVQ Level 2 or equivalent
* Minimum OCR/RSA II typing/word processing or equivalent
* ECDL or equivalent
Experience
* Experience of working in an office environment
* SystmOne or RiO
Skills
* Excellent IT skills and knowledge of IT systems
* Excellent telephone manner
* Ability to work as part of a team
Knowledge
* Awareness of confidentiality requirements (GDPR)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Nottinghamshire Healthcare NHS Foundation Trust
£23,615 a year Per annum (pro rata for part-time)
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