Why Join The Vineyard?
Our hotel is a spectacular 5 red star hotel and spa, renowned for its impeccable service, 3 AA Rosette restaurant, luxury bubble spa and award-winning 30,000 bottle wine cellar. As a premier wine destination, and a foodie one too, we offer a relaxed, informal and contemporary experience with a team that have individual personalities that shine through.
You will work with a fantastic team with a strong focus on delivering exceptional guest experiences. We will help you to develop your skills and passions whilst offering boundless warmth and hospitality. Bringing your own ideas and creativity, to the Head Receptionist role, you will assist us to guide the guest experience beyond the expectation.
Your role:
* Deliver outstanding guest service and ensure all reception staff provide a warm, professional welcome
* Handle guest inquiries, special requests, and complaints efficiently, ensuring issues are resolved to the highest standard
* Train, develop, and motivate the reception team to deliver exceptional service
* Set schedules, allocate tasks, and monitor performance to maintain operational efficiency and staff morale
* Liaise with housekeeping, maintenance, and other departments to ensure seamless guest services
* Ensure all front office policies, procedures, and safety standards are adhered to by staff
Benefits
* 29 days holiday
* Training and development from day one
* Employee events and celebrations
* Inhouse company interactive employee communication APP
* Healthy meals to enjoy while you're working.
* Access to an external Employee Assistance Programme
* Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.
* £200 referral bonus when your friends or family join the team.
Following your first successful 3 months, youll also receive
* Access to our discounts and wellbeing platform Treat Yourself Here, unlocking savings and experiences for you and your family.
* Involvement in our employee of the quarter and annual recognition schemes
* Long service recognition
* Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
* 50% discount in our restaurants
* Cycle to Work Scheme
* Discounted room rates for employees, friends, and family
* Critical Illness & Life Assurance cover
We look forward to receiving your application for this role and welcoming you into our warm and friendly team.
Discover the Vineyard Hotel: A Premier Destination for Hospitality Professionals
Nestled in the heart of Berkshire, The Vineyard Hotel is a luxurious haven renowned for its rich wine heritage, exceptional hospitality, and stunning surroundings. Located in Newbury, the hotel is celebrated for its dedication to fine dining and wine, housing an impressive 30,000-bottle wine cellar and offering a unique, wine-inspired experience for guests and team members alike.
This five-star property combines elegance with warmth, featuring 49 beautifully designed rooms and suites, each inspired by a different wine-growing region. With its award-winning restaurant, stunning spa facilities, and close proximity to the scenic countryside and historic landmarks, The Vineyard Hotel is not just a destination for guests but also an inspiring place to work, where the commitment to excellence and passion for quality service make it a truly special environment for hospitality professionals.
For job seekers, The Vineyard offers the chance to be part of an exceptional team, delivering unforgettable experiences in a setting that beautifully merges tradition with luxury.
Become part of the team
We're in the business of making people happy, that's why we're always on the lookout for thoughtful innovators, self-starters and those who truly believe they can make a difference to someone else's day. If this sounds like the kind of team you'd like to play for, we'd love to hear from you.
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