Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them.
Since 2017 we have delivered around 17,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 Sage Homes became the largest provider of new affordable housing in England, and we continue to deliver high quality affordable homes across the country.
We have invested more than £3 billion into high-quality affordable housing. Our entrepreneurial spirit combined with our technical expertise has got us to where we are today and will enable future sustainable growth.
About the role:
The role of Income Officer is to maximise rental income for our Sage customers, this involves managing arrears, communicating with customers over the telephone and email, negotiating payment agreements in line with our arrears policy and procedure, and focussing on tenancy sustainment. Our goal is to prevent further accumulation of rent arrears by using prevention methods, conducting tenancy reviews, and providing continuous financial and welfare advice to customers as part of income collection. This role is within our Resident Services team, reporting into our Income Manager.
This role is on a 12 month FTC contract and is a remote working role with required travel to our homes in the Buckinghamshire, Oxfordshire and Hertfordshire and occasional meetings in our offices in Northampton and Covent Garden.
Key Duties Include:
* Communicate with customers regarding rent accounts via phone and email.
* Manage rent arrears cases and negotiate payment arrangements.
* Collaborate with the financial wellbeing team to support tenancy sustainment.
* Provide advice on Welfare, Universal Credit, Housing Benefit, and CAB.
* Liaise with managing agents and local authorities for consistent service.
* Stay updated on legislative and regulatory requirements for rental income.
About you:
* Experience working as an Income Officer/Debt Recovery and have up to date knowledge and understanding of arrears recovery, welfare benefits and court procedures.
* Knowledge of tenancy issues and Housing Law.
* Excellent communication skills and have a positive ‘can do' attitude.
* IT literacy including Microsoft Word, Excel and Outlook.
* Experience in presenting and representing arrears possession cases in court.
* Hold a full valid UK driving licence and access to a vehicle suitable for business purposes.
We are committed to ensuring you have the best career here at Sage. As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow within our business. This includes internally and externally delivered development programmes and opportunities to study for professional accreditations and qualifications.
About the culture:
We truly care about the outcomes we deliver; creating safe and environmentally friendly places for people to flourish. And we're curious, passionate and inventive in the way we create social change.
Sage is a fast-paced and supportive environment where ambitious and proactive employees thrive. People are empowered to use their pioneering efforts to grow themselves and our business.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Additional pay:
* Yearly bonus
Benefits:
* Company pension
Schedule:
* Monday to Friday
Work Location: Hybrid remote in Milton Keynes
#J-18808-Ljbffr