Business Support Executive - London
Purpose of role
You will help to deliver support to London’s entrepreneurs and small businesses. Reporting to the Head of Business Support, you\\\'ll be the first line of communication between potential new clients (small business owners) and a team of Business Support Managers.
This is a target-driven, predominantly telephone-based role where you’ll develop your client management, sales and business development skills, whilst working for a thriving service for small business owners across London.
Key Tasks
Lead qualification:
* Respond to an average of 100 inbound registrations each week, answering questions about the service and obtaining key information from the client.
* Convert leads into prospects, and book consultations between clients and the Business Support team. This requires a high level of organisation and attention to detail.
* Provide weekly lead qualification and prospect reports to the Head of Business Support.
Process management / coordination / optimisation:
* Optimise lead entry processes and ensure that all leads are effectively tracked and monitored.
* Improve and automate the lead qualification process – including the implementation of tools and workflows within the CRM (Salesforce).
* Identify opportunities for us to engage with entrepreneurs and small business owners - particularly those that are often hard to reach, and provide feedback to the marketing and website teams on lead generation campaigns.
* Cleanse lead lists and implement a comms plan to re-engage with lost prospects.
* Ensure that client information is stored and maintained accurately and in line with GDPR obligations.
Small Business Support
* Function as a key contact and support for any business that submits an enquiry to the Grow London Local service, managing multiple malboxes each week.
* Provide support to clients that don’t qualify for the GLL in-person service, connecting them with resources, programmes and training opportunities to grow their business.
* Cross-promoting London & Partners’ wider business support offering, including our skills brokerage and other programmes designed for small business owners.
* Continually develop knowledge of Grow London Local’s support provision, in order to provide the best possible standard of customer service to potential leads.
Outreach Activity
* Identify and attend 3rd party events to enable the Grow London Local team to engage with entrepreneurs from hard to reach communities.
* Supporting the team to promote the small business service at tradeshows and community events.
* Plan, organise and attend Grow London Local’s own networking events, including our flagship ‘Coffee Fridays’, and a brand new series, ‘Thursday Lates’.
Team Support
* Rapidly develop and maintain internal relationships with the rest of the small business team, as well as our marketing, platform and CRM teams.
* Work with other Business Support Executives within the directorate to design team engagement activities.
You’ll have/bring
Required:
* Experience of working in a fast-paced, target-driven environment.
* Experience in similar lead generation / qualifying roles where cold calling and systematic follow-up is required.
* Excellent written and verbal communication skills, with an ability to engage with a varied audience.
* Proficient in using CRM software (Salesforce a bonus).
* Strong attitude for learning.
* A demonstrated commitment to inclusion and an understanding of structural inequalities.
* A commitment to improving organisational performance.
Preferred:
* An understanding of the issues facing small businesses in London, and the landscape of support available.
* A second language.
* Experience of organising events.
You’ll Get
* To join a fast paced, flexible and inclusive social enterprise
* Hybrid working environment
* 30 days’ holiday in addition to UK public holidays
* Excellent employer pension contribution and Medical Cash Plan
Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
London\\\'s diversity is its biggest asset. At London & Partners, we aim to ensure our workforce reflects the diversity of the city that we promote. We encourage applications from people of any age, gender, ethnicity, sexual orientation or assignment, faith or disability. We also appreciate that many people require flexibility in their working patterns and encourage you to talk to us at interview about any flexibility you may need, be it full-time, job-share, or part-time.
We encourage applications from all sections of the community.