JOB TITLE: Senior Customer Advisor
LOCATION: Edinburgh
DURATION: 6 Months - Potential to extend
HOURS: Full-Time - 35 Hours - Monday - Friday between 8am - 6pm
PAY: £13.49 Hourly
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
My high-profile banking client is recruiting for a Senior Customer Advisor. The role is hybrid, requiring the candidate to work on-site 2 days a week and 3 days from home, working normal office hours. However, due to training purposes, the first few months will require onsite working Monday to Friday.
About this Opportunity
Core Responsibilities:
1. Carry out a variety of customer services within a given specialism, both accurately and to the customers' satisfaction.
2. Provide technical advice and guidance on own area of expertise to both external customers and colleagues at all levels.
3. Handle the more demanding/unusual queries/work.
4. Provide support, guidance, and encouragement to other team members, assisting in their training where appropriate.
5. Oversee the work of junior team members to ensure that agreed service standards and work flow deadlines are met.
6. Establish effective transactional relationships to facilitate lead generation to ensure that customer requirements can be matched to the Bank's services, and products and cross-selling opportunities are maximised.
7. Contribute to the appraisal process of junior colleagues, providing factual evidence for feedback where appropriate.
What you'll need
* Excellent Communication Skills
* Active Problem-Solving Ability
Useful Experience
* Attention to Detail
* Growth Mindset
Application process: CV review and Microsoft Teams interview with Line manager.
If you have not received a response to your application within 48 hours, please assume you have not been shortlisted this time.
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