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Job Title: Supervisor
Lounges are unique places, made special by the brilliant people who run them. As a Supervisor, you'll support the management team to maintain this brilliance by delivering 14 great shifts with your team, ensuring every customer leaves happy—thanks to your excellent supervision.
Key Responsibilities:
* Lead from the front, setting a high pace for the team to ensure timely service and exceptional customer experience.
* Maintain attention to detail and uphold high standards to make your Lounge the preferred spot for the local community.
* Support management in daily operations and team supervision.
Benefits:
* Tips shared equally across the team based on hours worked.
* Staff food on every shift, regardless of hours worked.
* 50% discount on food across all three brands from day one.
* 28 days holiday (including Bank Holidays), pro-rata.
* Participation in competitions and incentives, including trips.
* Christmas and Boxing Day off.
* Annual staff party - Loungefest.
* Emotional and practical support via the Licensed Trade Charity.
* Power over your pay with Wagestream.
* Company pension scheme.
* Long service awards.
* Opportunities for personal development and career progression in a fast-growing business.
What you'll bring:
* Experience as a Supervisor, Team Leader, or a front-of-house team member ready to step into management, preferably in restaurants, bars, cafés, or coffee shops.
* Experience working in a bar environment, including serving freshly made food and drinks.
* A natural talent and passion for hospitality.
* Highly driven and persistent in overcoming challenges.
* Strong literacy skills and excellent attention to detail for reporting on KPIs.
* Good communication skills to build rapport and trust.
* Self-motivated, able to work at pace with minimal supervision, even under pressure.
* Knowledge of sales building, sales and labour forecasting, paperwork, reporting, recruitment, HR, and NPS best practices.
If you want to find out more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram.
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