THE ROLE
We are seeking an experienced AV Engineer to provide 2nd and 3rd line support to corporate users for Zoom, Teams software, Poly, Logi, Crestron hardware, and other AV technologies. The successful candidate will be responsible for ensuring the smooth operation of our AV systems, providing technical support to users, and resolving technical issues in a timely manner.
Key responsibilies:
1. Provide 2nd and 3rd line support for AV systems including Zoom, Teams software, Poly, Logi, Crestron hardware, and other AV technologies.
2. Troubleshoot and resolve technical issues related to AV systems, including hardware, software, and network connectivity issues.
3. Perform routine maintenance and upgrades to AV systems, including firmware updates and software patches.
4. Manage the inventory of AV equipment, including ordering new equipment as needed.
5. Assist in the planning and implementation of new AV systems, including design, testing, and deployment.
6. Provide end-user training and support for AV systems, including documentation and user guides.
7. Collaborate with other IT and AV teams to ensure the integration and compatibility of AV systems with other corporate technologies.
8. Maintain accurate records of all support and maintenance activities.
9. Operate audio and visual equipment with the aim to provide high quality services for live events and other productions across the client sites.
10. Assist in the setup and support of company events.
WHAT DOES IT TAKE?
ESSENTIAL CRITERIA
11. Experience in AV support, with a focus on Zoom, Teams software, Poly, Logi, Crestron hardware, and other AV technologies.
12. Good technical skills in troubleshooting, configuring, and maintaining AV systems.
13. Good understanding of signal flow in both audio and video installations.
14. Experience with network and infrastructure technologies, including firewalls, routers, and switches.
15. Good knowledge of video conferencing and collaboration tools and best practices.
16. Experience with documentation and maintaining accurate records.
17. Able to travel to various remote offices within Europe, with the possibility of occasional global travel.
18. This role requires hands-on activities and the candidate must be comfortable using ladders and various equipment.
19. Experience uninstalling and reinstalling TV Screens and AV Equipment as part of a team, building mobile AV carts that can then be wheeled into various locations to support events
20. Experience installing and running cables under the floor and potentially in cable trays, ladder safety certification training will also be required by our Engineering team in order to use the ladders in a safe manor
21. Experience of checking Audio Visual systems for defects and troubleshooting solutions
LIFE AT BBC STUDIOS
We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours .
The BBC is committed to building a culturally diverse workforce, that represents the audiences we serve, and encourages applications from candidates from any background, especially people from diverse communities. Equity of opportunity is important to us, and we endeavour to make our processes equal, fair and meritocratic for everybody. More information on our D&I plan can be found .
BBC Studios puts sustainability at the heart of everything we do both onscreen and offscreen, including delivering against the BBC Group’s science-based Net Zero targets. More information on sustainability at BBC Studios can be found .
We are proud to share that we are a Level 2 Disability Confident Employer and if you require any reasonable adjustments in order to apply please contact us on k.
PACKAGE DESCRIPTION
Job Reference: 21197
Band: C
Salary: £45,000 - £50,000 plus London Weighting Allowance of £5,319 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
This role will require to be in the London office, TVC on most days of the week due to nature of role
WHAT YOU WILL GAIN FROM WORKING AT BBC STUDIOS
22. We offer a competitive salary package
23. Flexible 35-hour working week for work-life balance
24. 26 days holiday (plus an additional day which is a Corporation Day) with the option to buy an extra 5 days
25. A defined pension scheme and discounted dental, health care, gym and much more
26. Excellent career progression – access to courses, webinars, workshops and the opportunity to work in different areas of the organisation
REASONABLE ADJUTSMENTS
We are proud to share that we are a Level 2 Disability Confident Employer and if you require any reasonable adjustments in order to apply please contact us on k