Overview Pay - £7.10 - £11.44 per hour. Our store in Stockport is looking for a minimum 30 hrs per week Expert Sales Host. You will need to be fully flexible over the course of the week. The hours will be spread across the week but will include a Saturday or Sunday shift. What is an Expert Sales Host? Delivering consistently great customer service and looking for ways to sell more in our Made to Measure department. Assisting customers with enquiries around curtains, blinds, shutters, and accessories. I am a confident and inspiring individual, a great communicator; ensuring customer satisfaction to the best of my ability. I aid the customer journey through exceptional service, providing guidance and have expert knowledge of our Made to Measure service. I have great organizational skills, ensuring customers are kept up to date with the progress of their orders and ensuring all customers are aware of any sales and promotions instore. I can act like an owner to ensure the department is at its highest standard, and I am self-motivated to drive my own sales to hit my targets. I have a customer-first approach, ensuring every customer is listened to and I am confident that I am able to offer all relevant window treatment solutions and services. 16-17 £7.10 18 £11.44 Dunelm is committed to becoming a fully inclusive business that is representative of our customers and locations. We recognise the value in diversity and welcome applications from all candidates regardless of sex, age, race, religion, ability, gender or sexual identity, socio-economic background or education. We are committed to making Dunelm a place where everyone can enjoy a successful career and have systems in place to support all our colleagues. We are seeking applications from candidates who share our values and celebrate diversity in all its forms. What you'll be doing What am I measured on? M2M sales vs Target Colleague Friendliness Who do I report to? Sales and Service Team Leader What will help me? CSAT % (Customer Satisfaction) Ensure I know my weekly targets Completing all M2M & Expert Host training on Thrive Watching the Shutter Workshop training on InTouch Maximizing sales opportunities at the weekend Familiarize yourself with our Made to Measure products and services, find out about new products each season Regularly check the MPOS Homepage for M2M updates Complete the M2M Expert Workbook What we'll look for in you Sell More To drive department sales (Made to Measure) and achieve weekly targets To be confident in my knowledge of Made to Measure and the services we offer I understand what AOV is and how to increase this in a M2M order (e.g. adding fitting, accessories etc) I can confidently use MPOS and the relevant systems to order Made to Measure products Customer First Drive customer satisfaction by ensuring I am delivering great service I can approach every customer and I am confident in my knowledge of the products and services we provide I am organised and will see a customer through to the end of the Made to Measure journey