About us: Retail Trust is a cloud-first organisation leveraging the Microsoft technology stack to deliver top-tier services to our clients and customers. Our operations are deeply integrated with Azure/Entra, MS365 services, Intune Endpoint Manager, and Defender to ensure seamless and secure service delivery.
Overview:The IT Support Officer is a crucial member of our team, responsible for ensuring that new starters and existing users have the necessary resources to work efficiently and without disruption.
This role involves a variety of tasks, including the configuration and optimisation of IT hardware, providing training sessions, and developing comprehensive user guides to empower end users.
You will be maintaining Windows PC Hardware, as well as supporting others with their hardware and software issues.
Salary: £17,000 - £20,000 per annum. [will be confirmed upon interview]
Key Responsibilities:
1. User Onboarding and Support: Ensure new starters and users have the necessary IT resources for effective work. This includes setting up accounts and providing initial training.
2. Hardware Configuration and Optimisation: Assist with the configuration and optimisation of IT hardware to ensure peak performance and reliability.
3. Training and Documentation: Develop and deliver training sessions and create detailed user guides to help end users maximis...