We have an exciting new opportunity for a Digital Product Owner to join our Digital Experience Team and be the key link between the commercial & operational functions with the IT delivery teams, who always puts the customer at the heart of everything they do.
You will own & deliver areas of easyJet’s web products and experiences for our customers, driving commercial return and increased customer engagement & satisfaction.
You’ll champion best practice and the role our digital channels can play in our commercial, customer & operations programmes while driving the implementation of feature developments through collaborative working with internal and external partners, putting customer insight/analytics at the heart of our thinking.
This is a permanent role, based in Luton. (Hybrid Working)
Key Accountabilities
* A hands-on, creative person with previous experience in delivering digital products and experiences in an agile environment.
* A user-focused individual who keeps the customer at the heart of everything you do, while demonstrating strong commercial and operational awareness.
* Data-driven in your approach, basing decisions on facts rather than opinions.
* Strong background in both quantitative and qualitative user research and testing.
* Experience in ecommerce journeys, with understanding of trading pressures, customer and operational impacts.
* Brings solid product experience, with a deep understanding of the end-to-end lifecycle from discovery through to delivery and iteration.
* A people person who actively seeks out and collaborates with a range of stakeholders across the business.
* Self-motivated and results-driven, with a “take charge” attitude to manage the full development cycle of a product.
* Agile and innovative, with the tenacity to thrive in a constantly changing environment.
* Able to balance marketing, technology, analytics and experimentation at all times.
* Strong presentation and influencing skills.
* Outstanding networking skills to work across teams and departments.
What will be required from you?
* Can do, positive, delivery & results orientated team player.
* A passion for digital technology and its application in business.
* 2+ years of Product management experience.
* 3-5+ years’ experience & understanding of IT development processes.
* A broad understanding of the role product plays in an organisation.
* A true “customer first” thinker – naturally representing the customer throughout the idea generation and development process.
* An understanding & experience of user experience and design processes.
* Ability to work in a fast paced, ambitious team under pressure.
What we can offer you
* Competitive base salary.
* Up to 20% bonus.
* 25 days holiday.
* BAYE, SAYE & Performance share schemes.
* 7% pension.
* Life Assurance.
* Flexible benefits package.
* Excellent staff travel benefits.
* Flexible working conditions.
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