Do you have a background in leading teams in the automotive sector? Perhaps you are a Service or Customer Service Manager looking for your next step? You’ve found it. You’ll manage a team of customer service advisors who work front-of-house as well as a team of service administrators. This role is all about customer care, from presales to aftersales the customer has to have a great journey. Salary – Up to £45,000 Per Annum Bonus Location – Heathrow Role Type – Full Time / Permanent / 8-5 or 9-6 / Monday – Friday Saturday mornings Benefits – 23 Days Holiday BH, Working for an official ‘Great place to work’, Access to 100s of employee perks on Perkbox, Auto-enrolment pension, Access to a wellness programme and Employee Assistance Programmes, Mental Health First Aiders, Annual appraisals programme and progression opportunities, Manufacturer training, Long service recognition, Enhanced Maternity and Paternity pay The Role Acting as the first point of escalation for customer complaints, you’ll ensure timely and effective resolution, keeping customers happy. You’ll get to implement new customer service processes to improve efficiency and satisfaction, drive customer loyalty. You will oversee the invoicing processes to ensure accuracy, reduce queries, and meet monthly, quarterly, and annual KPIs. Additionally, you will provide coaching, feedback, and performance reviews to the team, manage service bookings, and ensure health and safety policies are maintained on site. Flexibility to cover service roles as needed is expected. You’ll need automotive industry experience to be considered for this role. Sound like you? Apply today