Are you passionate about delivering seamless IT services and optimizing vendor relationships in a cloud-driven environment?
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At Thredd, we’re looking for a Service Delivery Manager to drive excellence in IT service management, vendor performance, and cost optimization. This role is critical in ensuring our services run smoothly, SLAs are met, and industry standards are upheld—all while keeping costs in check using FinOps best practices.
As a key liaison between internal teams and external partners, you’ll work with cloud vendors, outsourced engineering teams, and business stakeholders to maintain high service quality, swiftly resolve incidents, and continuously enhance service delivery.
What You’ll Be Doing
Service & Vendor Management: Oversee third-party vendors, ensuring seamless service delivery, SLA compliance, and contract adherence.
Incident & Problem Resolution: Drive incident response strategies, minimizing downtime and ensuring business continuity.
Cost Optimization & FinOps: Manage cloud and IT service budgets, track costs, and implement savings strategies without compromising quality.
Data & Analytics: Use tools like Power BI/Tableau to monitor performance, generate insights, and enhance decision-making.
Innovation & Automation: Identify opportunities to streamline workflows, automate processes, and improve efficiency.
Compliance & Governance: Ensure adherence to industry regulations (GDPR, SOC2, etc.), conducting audits and enforcing security controls.
What We’re Looking For
Proven experience in IT service management, vendor management, or technology operations within cloud-centric or highly regulated industries.
Strong background in managing service delivery across third-party vendors, cloud platforms, and outsourced engineering teams.
Experience with FinOps or cloud cost management tools to track and optimize IT service expenses.
Advanced data analysis skills with tools like Power BI, Tableau, or Python.
Technical expertise in high-availability systems, cloud architectures, and performance optimization.
Understanding of regulatory compliance in financial services (e.g., GDPR, SOC2).
Excellent stakeholder management skills—able to liaise between tech teams, vendors, and leadership effectively.
About Us
We are Thredd, formerly Global Processing Services. Thredd sits at the heart of the global payments revolution, processing billions of transactions annually across 44 countries for the world’s leading FinTechs, digital banks, and embedded finance providers. We are certified by Mastercard and Visa to process and manage any credit, debit or pre-paid card transaction globally. We enable the emerging payments industry to deliver breakthrough innovations through a unique combination of proprietary technology, its people and partners.
Why Join Thredd?
At Thredd, we power the next generation of fintech pioneers, including Monzo, Revolut, and Starling Bank. As a leader in modern payments processing, we combine cutting-edge technology with hands-on support to drive innovation in digital banking, lending, crypto, and embedded finance.
Join us in shaping the future of payments technology—apply today!
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