NHS AfC: Band 8a
Main area Manager in Central functions Grade NHS AfC: Band 8a Contract Secondment: 12 months Hours Full time - 37.5 hours per week (Some weekend working as required 9-5) Job ref 334-NUR-7010507-LF
Site Bethlem Hospital Town Beckenham Salary £59,490 - £66,239 per annum inclusive of HCAS Salary period Yearly Closing 10/03/2025 23:59
South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.
We are committed to providing high quality and specialist care to our service users and we are recognised for our care and treatment. The Care Quality Commission rates our services as ‘good’.
We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.
The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.
Our Values
We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.
As a Trust we are happy to talk flexible working.
Job overview
The Right Care Clinical Service Lead will work across Inpatient, Crisis and Community services within the Croydon Directorate.
The role reports directly to the Acute and Crisis Services General Manager with strong links maintained with the Right Care Team, inpatient wards, Home Treatment Team, Psychiatric Liaison, ARC and the Trust Right Care Programme.
The purpose of the role is to ensure the directorate delivers a reduction in readmission, length of stay and bed occupancy on the inpatient units and more generally improve patient access, experience, and outcome.
Main duties of the job
The post holder will utilise highly specialist knowledge and expertise through comprehensive support in the assessment, complex planning, implementation, and overall evaluation of individual patients where a likely delay in discharge is indicated. In these circumstances, liaison with multi-disciplinary teams and external partners to plan complex discharges and resolve organisational or external issues impacting on a timely transfer of care are required. The role necessitates strong and confident clinical decision-making ability.
The post holder will actively pursue actions relating to patients who are delayed discharges due to barriers. This will require the post holder to work collaboratively with all relevant parties including external agencies. The post holder will be accountable for escalating internal and external issues and delays that cannot be resolved in a timely manner and provide assurance once a resolution is achieved.
The post holder will gather and synthesise information obtained from the Right Care Team, inpatient Bed Management Meeting, Zoning information from community services, ED Liaison activities, Multi Agency Discharge Events (MADE), Delayed Transfer of Care (DToC)/CRFD huddles, Daily Clinical Care meeting (DCCM) and the Acute Referral Centre for Borough demand and capacity planning across the directorate.
Working for our organisation
South London and Maudsley NHS Foundation Trust (SLaM) provides the widest range of NHS mental health services in the UK as well as substance misuse services for people who are addicted to drugs and alcohol. We work closely with the Institute of Psychiatry, Psychology and Neuroscience (IoPPN), King's College London and are part of King's Health Partners Academic Health Sciences Centre. There are very few organisations in the world that have such wide-ranging capabilities working with mental illness. Our scope is unique because it is built on three major foundations: care and treatment, science and research, and training.
SLaM employs around 5000 staff and serves a local population of 1.1 million people. We have more than 230 services including inpatient wards, outpatient and community services. Currently, we provide inpatient care for approximately 5,300 people each year and treat more than 45,000 patients in the community in Croydon, Lambeth, Lewisham and Southwark; as well as substance misuse services for residents of Bexley, Bromley and Greenwich.
By coming to work at SLaM, you will gain experience of being part of an organisation with a rich history and international reputation in mental health care. You will have access to professional development and learning opportunities, and have the chance to work alongside people who are world leaders in their field.
Detailed job description and main responsibilities
Quality
* To support the performance management of crisis services within the borough, providing demonstrable assurance that all relevant services are of sufficient high clinical quality including patient safety, patient satisfaction, clinical outcomes and compliance.
* To use and provide information required for quality measures which will be collected & reported using dashboards to improve the quality of care delivery.
* To investigate and monitor SUI’s, complaints and disciplinary issues and ensure adverse outcomes are reported and action taken. Produce high quality, timely reports and action plans to ensure recommendations are implemented and lessons are learnt.
* To provide demonstrable assurance that service lines comply with all mandatory reporting and assurance frameworks to enable the Trust to achieve compliance.
* To provide demonstrable assurance that clinical environments are fit for purpose.
* To provide leadership by developing and improving Right Care strategies across the borough including the operational management of the Discharge Coordinators.
* To provide demonstrable assurance that the resources available achieve efficiencies, reduction of waste and improvements in clinical quality.
* To measure outcomes to demonstrate achievements against agreed standards.
* To promote the engagement of carers and families in the care pathway.
* Responsible for ensuring high levels of operational effectiveness, including throughput, resource utilisation and the attainment of performance targets within service lines.
* To work in partnership with housing providers, faith organisations, day centre staff, outreach teams and other agencies providing support to the client groups.
* To ensure the delivery of service within the resources available whilst maintaining the quality of service provision.
* To identify commercial opportunities within the clinical service and seek to achieve income.
Leadership
* To specifically lead and support the discharge coordination process in Croydon.
* Support the development of a culture that promotes leadership through coaching.
* To assist in recruiting, motivating, training, developing and retaining appropriate staff enabling them to have the skills, expertise and discretion to function effectively in their roles.
* Provide demonstrable assurance that staff have the appropriate skills and competence to deliver high quality care.
* To recruit/develop team leaders/managers who meet the organisational standards and measure performance against leadership and management competencies adopted by the Trust.
* To be a visible leader and be accessible to clinical staff, service users and carers.
Training
* To provide opportunities for postgraduate and undergraduate training to doctors, nurses, psychologists, OT’s, Social Workers and other health professionals in accordance with the tripartite mission.
* To monitor the clinical environments to ensure that they are fit for purpose of learning, actively seeking evaluation and feedback from multi-professional trainees to deliver improvements.
* To provide training and support to voluntary sector agencies including housing providers, outreach teams and day centre staff.
Research
* To actively participate in and encourage research activity within clinical services in order to achieve targets set by the Trust.
Service improvement & innovation
* To support and promote engagement in Trust wide initiatives for continuous quality improvement.
* To contribute to the delivery of effective and efficient clinical services by ensuring that staff are engaged in continuous quality improvement initiatives.
* To be a “change agent” driving a cycle of continuous quality improvement utilising lean methodology and other relevant techniques as appropriate.
Person specification
Qualifications
* Recognised Professional Qualification in Social Work (DipSW/CQSW), Mental Health Nursing (RMN), Psychology, Occupational Therapy or any allied medical profession.
Experience
* Senior Management Experience in running large multidisciplinary teams with significant clinical and business delivery targets.
* Senior management experience of implementing patient flow strategies.
* Experience of working within the NHS or a related public sector organisation.
Knowledge/Skills
* Understanding of the legislative and quality frameworks that govern provision of mental health and social care.
* Ability to develop close collaborative working relationships between individuals, teams and organisations.
* Leadership skills especially the ability to lead and manage change through influence without direct management.
* Ability to function effectively in an organisational management role which involves working closely with clinicians.
* Ability to manage effectively a revenue budget.
* Ability to manage conflict effectively.
Other skills
* Recognition of own limitations, strengths and weaknesses and an ability to seek advice when necessary.
* Able to work changeable hours at fairly short notice.
The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:
* Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice.
* Ensuring that all our services and all staff understand and support our commitment.
* We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity.
Please note:
* All applications for this post will need to be made online.
* Read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria.
* The closing date listed is a guide only and that the vacancy may close earlier should a sufficient number of applicants have been received. We advise that you submit your application as early as possible.
* Once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs.
* Should you not have heard from us within three weeks from the closing date, your application has not been successful.
* Priority consideration for applications may be given to at-risk NHS employees.
* Should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process.
* We are a smoke-free Trust.
SLaM is a Stonewall Diversity Champion, Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe.
Employer certification / accreditation badges
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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