Main area: Continuing Healthcare
Grade: NHS AfC: Band 4
Contract: Fixed term: 12 months (May be a shorter contract if the employee returns early)
Hours: Part time - 22.5 hours per week (Monday-Friday 9am-5pm service - 3 full days to be discussed)
Job ref: 942-ICB-6633240
Employer: NHS Shropshire, Telford and Wrekin Integrated Care Board
Employer type: NHS
Site: Wellington Civic Offices
Town: Wellington
Salary: £26,530 - £29,114 pa
Salary period: Yearly
Closing: 29/09/2024 23:59
Job overview
An exciting opportunity has arisen for an individual to join the Individual Commissioning Team as an Administration Co-Ordinator to provide valuable support to our team. This is to cover Maternity Leave for one of the members in our team. We are looking for a motivated and dedicated individual who is driven by a passion for delivering high quality services for our patients.
You will need to be a self-motivated individual who is able to work using your own initiative as well as part of a fast-paced team. You will need to be able to prioritise work and understand the importance of tasks being completed within a timely manner, as well as supporting peers within the team.
A high degree of accuracy and attention to detail is essential along with excellent organisational skills and advanced Microsoft Office skills including Microsoft Teams.
You will have excellent communication skills and will have the ability to adapt to change, support with projects and provide cross cover for other team members. The role will vary day to day.
Main duties of the job
The main duties of this role would include:
* First point of contact for the team via email and telephone
* Processing referrals
* Data input into patient management system
* Sending letters and dealing with incoming post
* Minute taking
* Supervising other members of the team
* Bookings appointments and meetings
* Providing administrative support to the Individual Commissioning Team
Working for our organisation
The Individual Commissioning Team is responsible for assessment, commissioning and case management for individuals with complex health needs, including NHS Continuing Healthcare, NHS Funded Nursing Care, Mental Health Act and subsequent aftercare, hospital discharge and end of life care. All roles within the team offer opportunity to make a positive difference to the lives and experiences of those who access our services.
We are a fast-paced team who work hard to deliver a high-quality service to our patients. Our team is made up of Administrators, Nurses and Managers who work together in a collaborative and supportive way. The team works in a hybrid way with some Office and Home working but we do come together for Team Meetings and Away days.
We work closely with other organisations within our area such as Local Authorities and NHS Trusts, as well as other teams within the ICB. We offer on-the-job training and support including a full induction to the role.
Detailed job description and main responsibilities
Job Summary:
* The postholder will be accountable to the Associate Director - Individual Commissioning and responsible to the Assessment Co-ordinator. They will be responsible for ensuring an effective administration and assessment process for all Individual Commissioning assessments.
* The postholder will work alongside other Administration Co-ordinators and supervise the Individual Commissioning/CHC Administrator(s).
* The postholder will assist with ensuring assessment arrangement and compliance with all local, regional and national performance monitoring standards and ensure that assessments are arranged in a timely manner.
* The postholder will be responsible for ensuring they use appropriate electronic and manual systems to ensure the team accurately record information and maintain the patient management systems data integrity.
Key Responsibilities:
The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.
Person specification
Experience
* Minimum 3 years’ experience working in an administrative team in a supervisory capacity.
* Evidence of dealing with consumers or other customer service experience
* Social Services or NHS working environment
* Collation and analysis of data
* Minute taking
* Understanding of Confidentiality and Data Protection Act
* Work within a Complex Care / CHC Team
Qualifications
* Formal administrative qualification or skills gained by equivalent experience
* NVQ level 3 or skills gained by equivalent experience.
* Educated to degree level or equivalent experience
Skills, Knowledge and Competencies
* Excellent organisational skills
* Ability to prioritise own workload
* Excellent communication skills both written and verbal
* Attention to detail and accuracy
* Ability to interpret and record data accurately
* Good level of numeracy
* Excellent knowledge and skills in using Microsoft Office packages including Word, Excel and Access database
* Ability to deal appropriately and sensitively with distressing / challenging situations
* Ability to maintain confidentiality and trust
* Professional, calm and efficient manner
* Commitment to continuing professional development
* Knowledge of NHS issues
* Understanding of and commitment to equality of opportunity.
* Use of the Broadcare system
* Use of NHS systems including Summary Care Record
Personal Qualities
* Self-motivated and resourceful
* Ability to build good working relationships
* Record of completing tasks
* Ability to work on own initiative without supervision
* Adaptable and flexible, able to cope with uncertainty / change
* Committed to continuous self-development
Physical Skills
* Competent computer user with standard keyboard skills.
* Ability to use computer, monitor and keyboard for most of the working day.
** Please Note **
In the event of exceptionally high levels of response, we reserve the right to close the post before the date stated above in order to prevent the number of applications received being unmanageable. You are advised to submit your completed application form as soon as possible to have the best chance of being considered.
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