Navigator & Tailored Support Service Administrator
* Part-time
* Service type: Stoke and Staffordshire Navigator and Tailored Support service
Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.
We achieve this in two ways. First, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.
As a Navigator & Tailored Support Service Administrator, you will play a crucial role in ensuring the team is able to deliver excellent services by providing secretarial, administrative, and clerical support to the Stoke on Trent & Staffordshire Navigator & Tailored Support Service. The Service provides support to children and young adults (CYA) who are victims of, at risk of, or involved in serious/youth violence at ‘reachable moments’ in custody settings and hospital sites within the county of Staffordshire.
Your main duties will include:
1. Management and Team Support:
o Support the service to ensure referrals are identified, actioned, and facilitated as identified from direct referrals, self-referrals, or as identified through electronic case record systems where the young person has provided consent.
o Assist with the input of data to comply with the reporting requirements to meet service specifications and contractual outcomes, and support with audits.
o Maintain compliance and adherence with all audit requirements as directed by Catch22 and commissioners.
o Support lone working procedures and additional service/policy assessments including all aspects of health and safety.
2. Purchasing & Finance:
o Organise and monitor basic project finances including placing orders, reconciliation of petty cash, and processing invoices for payment.
o Maintain asset register for all Catch22 equipment.
o Support all internal finance audits.
o Correspondence with partner agencies including distribution/receipt of mail.
o Prepare marketing materials for promotional events.
o Involve in meeting preparation including recording minutes.
o Manage diaries, arrange appointments, and prepare meeting locations.
o Review and maintain staff DBS records and update service.
3. Other:
o Engage in regular supervision and appraisal sessions.
o Promote an environment within Catch22 that respects and values the diversity of both staff and service users.
o Understand Catch22 policies and procedures and access Catch22’s intranet at least once a month to update yourself with any new or amended policies or procedures.
o Manage, store, and destroy data and information in line with agreed data management policies compliant with the Data Protection Act 1988 and 2003.
o Undertake any other duties within the purview of the post as required.
Minimum Requirements:
* Educated to an excellent standard, including as a minimum GCSE level English.
* Good working knowledge of Microsoft Word, Excel, databases, intranet, and Outlook email system.
* Ability to work on an inter-agency basis.
* Ability to work in accordance with the Data Protection Act 1988 and 2003, levels of defensible disclosure, confidentiality, and wider legal requirements.
Contract: Part-time - 20 hours, Permanent, Flexible working as part of a rota system including evenings and weekends.
Vetting and Clearance Requirements: Enhanced DBS check. You will need a current driving licence, business insurance, and use of a suitable vehicle for work, and be willing to travel across Stoke and Staffordshire to deliver/coordinate service outputs. Broader travel may also be a requirement of the service.
Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.
At Catch22 we value equality, diversity, and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services.
Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.
If you are applying for this role and are care experienced/care leaver, Catch22 offers a mentor to assist with the application process. Please contact cath.forshaw@catch-22.org.uk if you would like to find out more about this support. This information will not be passed to the team recruiting for this position.
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