As a Staircasing Consultant at LiveWest, you will play a key role in guiding our shared ownership customers through the process of purchasing additional shares in their home. You will deliver exceptional service, ensuring a smooth and efficient journey for our customers.
Responsibilities
1. Customer Support and Sales Progression: Deliver first-class customer service, guiding buyers through their staircasing journey while liaising with solicitors, estate agents, and financial advisers.
2. Stakeholder Collaboration: Work closely with internal teams and external partners to streamline the sales process, ensuring efficient and timely transactions.
3. Staircasing Promotion and Events: Proactively engage with customers to promote staircasing opportunities, organizing events and creating targeted marketing campaigns to encourage participation.
4. Technical Expertise and Compliance: Provide expert guidance on lease extensions, deed variations, and valuations while ensuring adherence to industry regulations and Homes England guidelines.
Qualifications
1. Understanding and experience of monitoring financial information.
2. Ability to liaise and negotiate with a range of customers both internally and externally.
3. Sound knowledge of the development process for speculative residential development.
4. Proficient and experienced at using relevant business systems.
5. Excellent customer service skills.
6. Full, valid UK driving licence and access to a suitable vehicle.
7. Desirable: Previous experience in property sales.
8. Desirable: Knowledge of conveyancing, mortgages, and home surveys.
About LiveWest
At LiveWest, we believe in creating a positive impact - not just for our customers but for our people too. As the largest housing provider in the South West, we offer a supportive, inclusive, and dynamic workplace where innovation and customer focus drive everything we do. You will have the opportunity to develop your career, work on meaningful projects, and enjoy a fantastic benefits package, including generous holiday allowance and pension contributions.
Working Environment
This role is being offered on a permanent, full-time basis. This is an office-based role located in our Exeter office. Hybrid working is available for this role, working 2 - 3 days per week in the office, dependent on business need.
Benefits
1. Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro-rated for part-time roles).
2. Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
3. Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
4. Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
5. Family Support: Policies designed to help you balance work and family life, including a new child payment.
6. Wellbeing Matters: Prioritize your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
7. Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
8. Giving Back: Up to four paid volunteering days a year to support local causes that matter to you.
Inclusion at LiveWest
At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.
Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.
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