The Rewards and Benefits on offer:
1. Fantastic City Centre location.
2. Incredibly friendly team working environment.
3. An excellent Pension scheme.
4. Annual bonus scheme.
5. Virtual GP Service.
6. Great maternity/paternity leave.
7. Great holiday entitlement.
8. Just day shift, Monday to Friday.
9. Training and Development opportunities.
10. Opportunity for working from home after probation.
11. Easily Accessible offices.
12. Immediate Start Date.
13. The opportunity to secure a permanent contract from day one!
MTrec's New job opportunity:
MTrec Commercial is proudly representing our incredibly prestigious Glasgow based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. They are now looking to recruit a permanent Customer Service Representative, with a background in financial services, as soon as possible to join their highly trained team and to work in an unbelievable office environment.
If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails.
You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company is looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.
The job you will be doing:
1. Handling a high volume of calls.
2. Answering inbound calls from callers.
3. Resolving customer claims.
4. Handling customer complaints and queries.
5. Working to resolve customer issues and obtaining the customers' refund where appropriate.
6. Delivering fair and timely outcomes.
7. Providing exceptional service to customers to encourage continued use of products and services.
About you:
1. Customer Service experience with a background in financial services is essential.
2. The ability and experience to make decisions based on information presented.
3. Proficiency in written and verbal communication, coupled with listening and empathic skills, demonstrating resilience in handling various complex challenges.
4. Excellent written and verbal communication abilities, listening and empathy skills.
5. Comfortable with technology and the ability to use Microsoft Office.
6. A passion for delivering an excellent customer experience and finding the best outcome for customers.
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