Tesco Shift Leader - Days - Whitworth Market Express
Sector: Retail and Wholesale
Contract Type: Permanent
Hours: Full Time
About the role
Availability Window:
Days From time To time
Mon 12:00:00 23:00:00
Wed 12:15:00 23:00:00
Thu 12:00:00 23:00:00
Fri 12:00:00 23:00:00
Sat 12:00:00 23:00:00
Our Shift Leader rate of pay starts from £14.28 an hour; this increases to £15.41 for stores inside the M25. Additional payments may also apply depending on location and skills.
It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too.
Customers are at the heart of everything we do. It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. As a Shift Leader at Tesco, you’ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things better for customers, colleagues, and communities every day.
As a Shift Leader you’ll:
1. Work in a fast-paced retail environment, with variety.
2. Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations.
3. Be there for customers, listening to them and helping to ensure they leave the store satisfied.
4. Look for ways to improve service, including coaching your colleagues and providing feedback.
5. Guide and support your colleagues in-store, ensuring it stays a safe place to work and shop.
6. Maintain a great understanding of how your store is performing and assist managers in delivering actions that help improve operations.
7. Lead from the front and set a great example for your colleagues.
You will be responsible for:
1. Coordinating the store team to deliver an easy, fuss-free shopping experience for customers.
2. Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks.
3. Opening and closing the store, ensuring all decisions made are right for everyone’s safety.
4. Being the go-to person for colleagues in the absence of a manager for day-to-day queries.
5. Ensuring the store is clean, tidy, and well-presented.
6. Supporting managers to coordinate seasonal, community, and charity events.
7. Contributing to a great team atmosphere that’s inclusive of everyone.
8. Providing great customer service, putting customers first.
9. Keeping the team informed on communications, changes, or updates.
10. Staying knowledgeable about store performance and looking for ways to improve operations.
11. Coordinating store improvements and removing obstacles to great service.
12. Following health and safety routines and procedures.
13. Recognising and celebrating colleagues providing great service.
You will need:
1. To be a great role model, ensuring every customer’s needs are met.
2. To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere.
3. To be a clear communicator, keeping your team informed.
4. To be comfortable taking the lead in the absence of your Manager.
5. To be a good decision maker, flexible in your thinking.
6. To be motivating, inspiring your team to deliver beyond expectations.
7. To be curious, always looking for ideas to serve customers and communities better.
What's in it for you?
1. There's variety; no two days are the same.
2. Development opportunities with ongoing learning.
3. An inclusive workplace celebrating individuality.
4. Your voice matters; we welcome your ideas.
5. Support for your wellbeing.
Our benefits include:
1. Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank holidays).
2. Flexible working from day one.
3. Discounts and savings through the Colleague Clubcard.
4. Access to free wellbeing services.
5. Life cover and an award-winning pension.
6. Uniform provided.
About Us
Our vision at Tesco is to become every customer's favourite way to shop. Our core purpose is ‘Serving our customers, communities, and planet a little better every day’.
Diversity, equity, and inclusion at Tesco means that whoever you are, we want you to feel represented and that you can be yourself at work.
We’re proud to have been accredited Disability Confident Leader and are committed to providing an inclusive recruitment process.
Please note: Tesco will only recruit individuals who have passed the school leaver’s age.
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