Business Administrator Apprentice
UNITE LIFT SERVICES LTD
Chatham (ME5 9UD)
Summary
Are you looking to kickstart your career in the business sector? Would you like to earn as you learn, and gain a qualification? We have a great opportunity for an individual to work for Unite Lifts. You will be responsible for delivering efficient administration support and excellent customer service to both internal colleagues and clients.
Annual wage: £13,348.40 a year
The pay may be negotiated and may rise after a probation period has been successfully completed.
Training course: Business administrator
Hours: Monday to Thursday, 9.00am to 5.00pm, with a 1-hour unpaid lunch break and Friday, 9.00am to 3.00pm.
34 hours a week
Start date: Thursday 1 May 2025
Duration: 18 Months
Positions available: 1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
You will be dealing with customers on the telephone, booking in-site surveys for the Sales team, obtaining quotes from suppliers, sending information to suppliers, preparing quotes for customers and sending quotes, assisting with new business and logging all enquiries into the business, assisting with booking in meetings for the sales team, assisting with events for the company and advertising.
Additional duties will include:
* Provide excellent customer service via e-mail, telephone and internal messaging systems
* Day to day use of our database system, Microsoft Office - Outlook, Word and Excel
* Reception duties including face to face, meet and greet service to customers
* Deal with email enquiries
* Provide customers with advice, guidance and support
* Helping with customer issues, after care and service recovery
* Data organising/reporting
* Analysing customer satisfaction
* Working closely with other departments to ensure everything is managed accurately
Where you’ll work
7 Sherwood House, Walderslade Centre, Walderslade Road, Chatham, ME5 9UD
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
IPS INTERNATIONAL LIMITED
Your training course
Business administrator
Equal to Level 3 (A level)
Your training plan
For this Apprenticeship Standard, learners will have the opportunity to give focus on the knowledge, skills and behaviours of the standard that will allow for good business acumen, decision making and the understanding of tools and techniques in relation to time and project management.
The completion of this Apprenticeship Standard will require monthly training visits from a qualified IPS Trainer to help support the Apprentice. This will allow them to develop skills and progress the building of the Apprentice portfolio to prepare the learner for End Point Assessment.
Delivery is primarily carried out through remote visits, but the trainer will visit the learner’s workplace quarterly and at the start of training to allow for a good working relationship between all parties for smooth delivery of the Standard. Upon successful completion, the learner will achieve the Level 3 Business Administrator Standard qualification.
Requirements
Essential qualifications
* GCSE or equivalent Maths and English (Grade 4 and above) essential
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Interpersonal Skills
* Motivated
Other requirements
Enrolment onto your apprenticeship programme is subject to prior attainment checks, and your Personal Learning Record will be reviewed upon successful appointment. We are also obligated to follow the guidelines around eligibility, set out by the government apprenticeship funding rules.
About this company
We are a small independent lift company, growing rapidly through our good engineers and office staff. It is an exciting time to join us as we are developing and implementing new systems. We have a commitment to our staff to support them to evolve with our company.
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