Job Description
EUC Support Engineer
Brakes, a Sysco company, is currently recruiting for an EUC Support Engineer to join the Technology team on a full-time, permanent basis, reporting to the Infrastructure and Field Support Manager.
As the EUC Support Engineer, you will provide both onsite and remote 2nd line technical support of end-user technology throughout Sysco GB, promoting excellent customer service and dealing with colleagues in a professional, friendly, and helpful manner.
We are offering a hybrid working contract with 3 days per week in the Newhouse office. Flexibility will be required for travel around the Sysco offices, and travel expenses will be reimbursed. Please note this role requires a driving license and your own transport.
Key Accountabilities and Responsibilities:
1. Provide both onsite and remote 2nd line support for end-users.
2. Ability to prioritize workload to ensure service levels are maintained.
3. Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution.
4. Proactive replacement of end-of-life assets, including the asset disposal or recycling of the old device.
5. Provide IT Induction for new starters, ensuring they have the hardware and software required to perform in their role.
6. Administration of mobile devices via an MDM platform and SIM card connections.
7. Maintain accurate asset inventory of IT hardware, including but not limited to laptops, desktops, printers, networking hardware including switches, routers, and access points, mobile phones, tablet devices, UPS, and Comms Room Air Conditioning.
8. Ensure that changes are made in accordance with change management guidelines and policies.
9. Providing support to projects as required to support the deployment of new technologies.
About you:
The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards, as well as technical knowledge of the Microsoft product base including client Operating Systems (Windows 10 and 11), Teams, Office 365, and Azure. You will have experience administering MDM platforms such as Endpoint Manager (Intune) and an understanding of networking (Wireless, LAN, and WAN). You must have excellent interpersonal skills and be customer service-focused with keen attention to detail, which is essential in maintaining accurate inventory data and documentation. Experience supporting networked printers and proven troubleshooting skills for hardware and application support, as well as Active Directory / Azure AD understanding and administration experience, is required. It is highly advantageous that the successful candidate has an ITIL V3/V4 foundation certificate and experience of service delivery frameworks.
What we offer:
1. A competitive salary.
2. Pension scheme.
3. Generous holiday allowance of 25 days, with the option to purchase additional holidays + bank holidays.
4. Huge discounts on all sorts of lovely food and award-winning products through our staff shop.
5. Discounts on cinema tickets, shopping, and earn cashback on purchases through Sodexo.
6. Recognition awards and incentives.
7. Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens a world of possibility.
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