Senior 2 nd / 3 rd Line Support Engineer (Hybrid) Are you a talented Senior 2 nd / 3 rd Line Support Engineer looking for a new opportunity? Salary up to £35,000 plus Bonus Scheme Company Overview: My client is a dynamic organisation committed to leveraging cutting-edge technology to drive efficiency, security, and resilience across all aspects of our business. As part of our strategy to maintain an innovative and secure IT environment, we are seeking a skilled IT Support Engineer to join our team. Key Responsibilities: Provide 2nd/3rd Line technical support to employees, optimising the use of modern workspace technologies (Microsoft 365, Azure, ERP, Veeam Data Platform). Act as the point of escalation for 1st/2nd Line Engineers and deliver prioritised solutions with internal and external partners. Lead and manage IT projects, particularly focusing on Microsoft 365 implementations and improvements. Ensure IT policies, procedures, and setups are documented and understood across the team, delivering training as needed. Monitor key security factors, ensuring compliance with IT safety and security procedures. Proactively maintain the IT infrastructure to ensure platforms are secure and operational for users. Identify opportunities to enhance IT efficiency, security, and resilience. Manage supplier, vendor, and stakeholder relationships, ensuring optimal service delivery. Essential Skills and Experience: Proven experience in 2nd/3rd Line IT support for hybrid users in a helpdesk environment. Extensive knowledge of Microsoft 365 Enterprise and associated services (BI, Intune, Azure). Strong understanding of Windows Server & Client OS, VMware ESXi, Veeam Data Platform, and ERP systems. Experience leading and supporting IT projects, particularly within a Microsoft-based environment. Knowledge of Windows Defender for Endpoint. Supplier, vendor, and stakeholder management experience. ADZN1_UKTJ