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We are looking to recruit casual Family Support Workers based at HMP Belmarsh. You will work as one of the Pact Family team, based between the Visitor Centre and Visits Hall, providing support, advice, and guidance to families who are visiting prisoners. You will support the Cafe Service, which is a Social Enterprise, and organize play activities for children. This role will ideally suit individuals willing to work in a multi-disciplinary approach across all areas.
You will take personal responsibility for excellence, ensuring a focus on customer service, with staff, volunteers, and prisoners treating all customers with respect, providing a welcoming and friendly service that feels integrated with the rest of the Pact family services.
Please note: This role is open to our current casual staff across all London and SE Prisons who wish to inquire about additional hours at Belmarsh in conjunction with their current role.
About you:
To be successful in this role, you will have demonstrable experience and understanding of customer service. You will possess excellent organizational skills and the ability to manage a demanding workload. You will have a good understanding of safeguarding, confidentiality, and data protection. You will have knowledge and experience of good practice in promoting diversity and making services accessible to all. You will have good communication skills, both written and verbal, with the ability to communicate effectively with a range of people, including prisoners and their families, prison staff, other agencies, and colleagues.
What Pact Offers:
Pact offers a wide range of employee benefits, including a free confidential advice and counselling service, a cycle to work scheme, life assurance, eye care vouchers, generous annual leave, and more. You will have the opportunity to attend internal training events to further develop yourself as an effective support worker, and you will undergo a thorough induction process while being supported by a friendly and enthusiastic team.
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