Are you open and friendly, can’t resist keeping things organised and running like clockwork? If so, we need you to look after us, our clients, and their pets!
Are you the kind of person who:
* Can successfully lead a team to deliver great customer service, and has excellent communication skills?
* Takes pride in making customers happy and ensuring their needs are met, listening effectively to provide an excellent customer journey?
* Can adapt to a fast-paced environment and support your team?
* Is great at solving customer problems and finding solutions to all their queries?
* Has strong organisational skills and forward planning?
* Has a keen eye for detail, to get it right the first time?
* Can identify problems before they arise and intervene to prevent them?
* Knows how to deal with an emergency and keep calm to lead by example?
* Loves working in a fast-paced environment?
About us:
We are a friendly large team who enjoy a close relationship with our clients. We focus on great customer care, which helps us with our aim of keeping pets living long, happy, and healthy lives. Your focus will be to provide exceptional service to our clients and the best care possible to their pets, acting as a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets, and the practice team will be critical to your success. Your role will play a key part in identifying new ways of working and supporting the practice and the team to overcome day-to-day challenges.
Your great client service during a client’s visit will ensure their absolute satisfaction, making them look forward to their next visit. You will greet each client, offer support, guidance, and expertise, and manage payments and future bookings confidently. The successful candidate will assist with the day-to-day organisation and management of our reception team, ensuring a high level of customer service is delivered at all times, and help devise new and innovative ways to drive the practice forward.
This position is a full-time role, 40 hours per week, Monday to Friday, with 1 in 4 weekend cover possibly required.
Your key responsibilities: overview
* Leading the non-clinical team in daily tasks, promoting wellbeing and being a general support to colleagues.
* Greeting our clients, making them feel at home and comfortable, and promoting the services we offer while reviewing the customer journey to improve standards.
* Keeping all documents filed correctly on RX WORKS.
* Following appointment booking protocols and managing the diary to ensure the clinics run efficiently and meet customer demand.
* Liaising with colleagues at our support office by email and telephone.
* Ensuring the reception area is kept organised and clean.
* Cashing up each day.
* Stock management.
* Handling insurance claim forms.
* Ensuring all data is up to date and correct by the end of each day.
* Dealing with customer complaints.
* Upskilling and coaching the team.
* Onboarding new team members.
* Managing one-on-one meetings with your team for development plans and end-of-year reviews.
Benefits:
In return, we offer benefits such as a 20% discount at the Vet Group, Pets at Home, and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance, gym membership, private health care packages, birthday holiday entitlement, and many more.
To apply, please visit: www.vets4petscareers.com
We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate differences, so if you meet our role requirements, we’d love to hear from you.
Location: NN5 5JW
Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect differences in all forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves, so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you! #J-18808-Ljbffr