Priority Candidates will be considered in the first instance Wigan Life Centre North The Wiend Wigan WN1 1NH Salary: Grade 6, 28,624 - 31,586 per annum. 37 hours per week Your role: Your role will be to support our data led approach to maximise income and welfare rights and advice and referrals for support from professionals and the borough s residents, using the most appropriate contact channels, like face to face, phones, letters, emails and text messaging. You will assess, calculate, decide and award claims including, but not exclusively, Council Tax Reduction, Discretionary Housing Payments and Discount and Exemptions, supporting residents to complete forms for Housing Benefit and associated processes, Blue Badges and any other entitlement they may have. You will support the facilitation of income maximisation activities in community and local authority venues, working with partner organisations to improve customer experience and outcomes for them. You will adopt a holistic approach, maximising income and engaging with customers about any outstanding debt, accurately capturing information and signposting them to the most appropriate support options. About you: You will be highly motivated and enthusiastic with experience of working in a fast-paced environment, meeting a variety of demands whilst maintaining quality and accuracy. You will be customer focused and intensely keen to make a positive difference to the team. You will be a great communicator who is used to dealing with a range of people at all levels both internally and externally. You will have excellent I.T. skills, with experience of inputting and extracting data from systems and an ability to utilise functionality to enhance the customer experience. About us: Wigan Council has been voted Overall Council of the Year at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations. The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them. Our team thrive from working in a busy and pressurised environment. Our advisors embrace and effectively engage with our residents to ensure that their income is maximised as we continue to see the cost of living rise. By placing the customer at the heart of everything we do, the principles of early intervention, prevention and asset based conversations are the norm, and customers circumstances are fully understood to explore all additional support possible. For us, it s not just about all we achieve as an organisation, but how we do it. Therefore, all employees are expected to display our TeamWigan behaviours. Our asset-based approach puts residents needs at the heart of everything we do. We can offer you a competitive salary and pension, a generous annual leave allowance, numerous salary sacrifice schemes, flexible and agile working arrangements, professional development opportunities and a rewarding, challenging career. Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for TeamWigan. Wigan Council prides itself on equality, inclusion and promoting diversity within the borough and aims to recruit a workforce that reflects our diverse communities. We invest in training and developing our staff, in a positive learning environment, and aim to be a consciously inclusive employer. We welcome applications from everybody in the community and would particularly encourage applicants from our underrepresented groups to apply. At Wigan, it is really important to us that applicants demonstrate our Team Wigan behaviours, and we do all we can to make sure that everyone feels like they belong. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process. To be appointed to this role you must be able to prove your right to work in the UK. Please visit the link below to check you qualify to apply. Please note, at present we are not a licenced sponsor. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk) Prove your right to work to an employer For further information, or an informal discussion about this role, please contact Lorraine Greaves - Business Partner Income Maximisation by emailing L.Greaveswigan.gov.uk Interview date: Week Commencing Monday 24 th March 2025 This position is subject to Basic Disclosure Procedures The employer is committed to safeguarding To view the details relating to this position, please click the links below: