Estate Services Manager
Role Purpose
This role is a partnership role with our Client MEPC and based on the client premises in Oxfordshire alongside the wider CBRE site team. Milton Park is a large business and science community in southern Oxfordshire. Acquired by MEPC in the mid 1980's, it currently comprises 3 million sq ft of space let to 250 companies employing around 9,000 people. Its 2040 Vision masterplan sets out the potential for this to increase to 20,000 jobs over the next 20 years or so underpinned by the region's fast-growing knowledge economy. Working closely with MEPC as client, CBRE have been appointed managing agent since 2015. Working alongside the site-based client and facilities management team, the Estate Services Manager will be a key appointment in the management of service charges, building compliance, contractor management and occupier queries.
For more information about Milton Park visit www.miltonpark.com
Key Responsibilities
* Develop and maintain a positive image of the Estate and individual managed buildings.
* Draft, control, and report on service charge budgets and expenditure for the buildings.
* Monitor all activities relating to the buildings, reporting and taking action as appropriate.
* Manage utilities process across allocated buildings, including occupier/client recharges, invoice processing, and coding.
* Ensure monthly meter readings are completed for all manual meters across the Estate.
* Manage utility transitions in and out, including new supplies.
* Conduct regular H&S inspections (monthly) of the building.
* Work with key maintenance contractors to ensure PPM plans and schedules are in place.
* Act as the key point of contact for specific contractors.
* Liaise with tenants and handle operational queries.
* Ensure Health and Safety compliance of the buildings and maintain records.
* Manage Environmental compliance on site, adhering to policy and procedure
* Organise fire and safety evacuations, produce emergency plans, including fire door inspections, smoke vents, dampers, and extinguishers.
* Proactively manage risk and handle insurance issues on site.
* Ensure the property achieves the KPIs set by the client, in conjunction with key stakeholders.
* Deliver the client and CBRE ESG strategy.
* Manage major work programmes on site, acting as the liaison point for all parties involved.
* Ensure procurement is carried out in line with company policy.
* Line manage the Assistant Facilities Manager.
* Perform other duties as directed by the Line Manager.
Person Specification/Requirements
* Good understanding of the industry, stakeholder functions, and range of services available to clients.
* Formal H&S qualification - IOSH (essential) or NEBOSH (preferred)
* Relevant experience (5+ years) working in an FM environment, preferably with a managing agent background.
* Up-to-date knowledge of legislation relating to property management.
* Ability to lead and maintain client relationships.
* Ability to lead and maintain tenant/customer relationships.
* Good understanding of key issues to be noted on property inspections.
* Proficiency in industry-specific IT applications.
* Good understanding of service charge principles.
* Ability to specify services and select service providers.
* Good knowledge of property construction and M&E plant operations.
* Comprehensive understanding and application of Health and Safety legislation and policies.
* Knowledge and application of Environmental protection legislation and policies.
* Good understanding of building insurance and FSA regulations.
* Excellent ESG knowledge and ability to implement a clear ESG strategy.
* Ability to contribute to team strategy.
* Strong teamwork skills, able to support colleagues.
* Excellent verbal and written communication skills.