Service Technician
Location: Leicester, Peterborough, Walsall, Dudley, or Wolverhampton
Salary: Up to £48k + door-to-door overtime during the week and are paid overtime and on call over the weekends and bank holidays
Are you a skilled technician with a passion for delivering exceptional customer service? Join our client's team and play a pivotal role in providing top-tier maintenance and support to customer sites, ensuring high standards of service and operational efficiency.
Position Overview:
As a Service Technician, you will be responsible for maintaining and repairing customer equipment under our client's maintenance and service contracts. Your technical expertise and dedication to customer satisfaction will be instrumental in enhancing customer experiences and optimizing service delivery processes.
Key Responsibilities:Customer and Technical:
1. Diagnose and resolve system issues on-site, ensuring minimal downtime.
2. Conduct Planned Preventative Maintenance (PPM), breakdown repairs, warranty work, and commissioning.
3. Build trusted relationships with customers through effective communication and service excellence.
4. Collaborate with the Service Desk, Sales, and Operations teams to share insights and improve processes.
5. Utilize advanced software, tools, and engineering blueprints to diagnose ...