About the Company:
Our client is a reputable construction company with over four decades of experience is seeking dedicated professionals to join our team. They specialize in building high-quality homes and fostering strong communities across the region.
Their focus is on customer satisfaction, working closely with clients to ensure their needs are met and delivering homes of exceptional quality. As a privately-run business, they invest in local teams and maintain strong partnerships with trusted collaborators. Join our team to be part of a company committed to excellence and high standards of service.
About the opportunity:
As an Aftercare Manager, you will play a vital role in ensuring client satisfaction post-handover. Your responsibilities will include:
* Managing post-handover projects, ensuring customer satisfaction.
* Investigating issues that arise and identifying suitable solutions.
* Coordinating with consultants, subcontractors, and suppliers to resolve issues efficiently.
* Building and maintaining excellent client relationships, acting as the main point of contact for aftercare concerns.
* Ensuring all remedial works are completed safely, on time, and to the highest standard.
* Providing clear communication with clients, stakeholders, and internal teams regarding ongoing works and solutions.
* Driving continuous improvement in customer service and client relationships.
About the benefits and rewards:
The salary...