* Directorate: BHCC: Housing, Neighbourhoods and Communities
* Contract: Permanent
* Closing Date: Apply by 22 September 2024
Location
Job Summary
Job Reference: [Reference Number]
* Positions Available: 1
Working Hours: 22 hrs
* Job Category: Housing
Organisation: Brighton & Hove City Council
Job Introduction
Are you a team player who enjoys the challenge of working in a busy environment? Do you value a job that gives you satisfaction from helping people with their housing problems? Do you enjoy writing?
If so, here is an exciting opportunity to join our Housing Investment & Asset Management Team. We are a small team that works closely with the council’s surveyors, responsive repairs team, gas contractors, and other teams, to deliver excellent customer service to our residents and elected councillors, ensuring a positive and effective customer experience.
As a Resident Liaison Officer, you will help the Customer Services Manager provide services to our customers with the support of other stakeholders, departments, teams, and colleagues.
Collectively, you will be responsible for investigating and resolving complaints and inquiries from residents, elected councillors, and colleagues, such as finding out why a repair took longer than expected and updating the customer on the delay and when the repair will be carried out.
You will be responsible for developing and applying existing systems to monitor and carry out leaseholder consultations and assist in ensuring compliance with service charge consultation requirements and regulations.
This role involves using Microsoft Office and in-house computer systems and requires you to monitor and analyze data for your team to ensure adherence to statutory deadlines.
You should have experience working in a busy office environment with the ability to prioritize your workload around the service demands and strict deadlines. Previous experience is preferred but not essential; if you possess the skills mentioned, we will provide training and support for the technical and legislative aspects of the role.
We want you to feel supported and valued, so we offer benefits such as:
* Working within a very supportive team
* Excellent training opportunities such as Excel training, customer care, and dealing with complaints, as well as comprehensive on-the-job training
As part of your application, you will need to upload your CV and answer some shortlisting questions. Your answers to the shortlisting questions are crucial as they will be used in the shortlisting process to assess whether you meet the essential requirements for the role set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (CV guidance (brighton-hove.gov.uk) and Shortlisting questions guidance (brighton-hove.gov.uk)) as this provides important advice that will increase your chance of success in the shortlisting process.
Additional Information
Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.
Our city is known and loved for its diversity. The mixture of people, culture, and skills is vital to the economic and social development of the city, making Brighton & Hove a great place to live, work, and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve, so we welcome applications from individuals from all backgrounds. To achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background, as well as those who identify as disabled, male, or trans.
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