About the role...
Are you a proactive and dynamic individual with a passion for client satisfaction and relationship building?
Do you thrive in fast-paced environments where no two days are the same?
If so, we have the perfect opportunity for you!
Join us at Cooper Parry as a Lifecycle Coordinator, where you will be at the forefront of our mission to deliver exceptional service and support to our clients throughout their journey with us. Your role will be pivotal in ensuring seamless transitions, nurturing strong relationships, and optimising client satisfaction at every touchpoint.
This isn't your typical coordination role—it's an exciting chance to serve as a crucial link between our clients and Cooper Parry. From initial client onboarding to ongoing administrative support and beyond, you will play a fundamental role in our clients' experience with CP. You will:
* Manage our client onboarding process in collaboration with our Partners, Managers, and Risk & Compliance Team
* Coordinate the setup of client delivery software for both new and existing clients, ensuring our teams are ready to deliver from day one
* Arrange milestone meetings within the client lifecycle, both internally and externally
* Work collaboratively with our Resourcing Team to assist in resource allocation, budget creation, and team scheduling to ensure engagement targets are met
* Maintain schedules for Manager to Partner reviews, ensuring seamless collaboration across service lines
* Monitor engagement progress, identify potential issues or delays, and liaise with Resourcing and Manager teams to resolve resource constraints
* Coordinate the signing and submission of key deliverables
* Support with monitoring finance exceptions, working closely with our Finance Team and Managers to resolve issues
About you...
As the ideal candidate for this role, you'll be a personable, organised, and energetic team player with the ability to:
* Communicate effectively with diverse internal and external stakeholders
* Organise, plan, and prioritise tasks efficiently
* Work at a fast pace while maintaining high-quality standards
* Proactively adapt to changing work demands
* Embrace teamwork and display enthusiasm for your role
* Be proficient in Microsoft Office tools—Word, Excel, Outlook, and PowerPoint
* Work from our vibrant East Midlands office 3 days each week
About us...
We’ve been dubbed ‘the rebels of accountancy’. So, we don’t give run-of-the-mill advice.
We’re straight-talking. Never afraid to share our opinions. We put people and relationships before products and services, and deliver a streamlined, client-focused service – free from unnecessary red tape.
That’s how we’ve become the fastest-growing accountancy firm in the UK, and we’ve never been the type to rest on our laurels.
Over the last couple of years alone, we’ve achieved some fantastic feats:
* Best Companies’ No.1 Accountancy Firm & No.30 Best Large Company to Work For in the UK
* Became B Corp Certified in 2023 and we’re still the UK’s largest accountancy B Corp, measuring and improving our impact beyond business for a brighter tomorrow
* Came No.3 overall at the Inspiring Workplace Awards in 2024, against all businesses of all sizes in the UK and Ireland. We were recognised as “Best-in-class” for Inspiring Culture and Purpose, Wellbeing, Employee Voice and Employee Experience
What's in it for you?
Our people are the beating heart of our culture. We know that if you love working here, and you’re given the trust and autonomy to work in a way that best suits you, you’ll produce amazing results.
That’s why we offer things like:
* A flexible approach to work - balancing working from home, in office or with clients
* A generous holiday entitlement
* Anenhanced parental leave policy
* No dress code – just “wear something!”
* A multi-award-winning wellbeing offering to support your physical, mental, spiritual, and financial health
* Volunteering opportunities to work closer with local communities and charities
* Cooper Parry social/sports clubs
Feeling supported and welcomed is such a big part of bringing your whole self to work. As an equal opportunities employer, we’ll work with you to ensure you have everything you need to develop your skills and achieve your best.
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