Services Improvement Analyst Competitive Bonus Benefits Peterborough, UK Permanent full time Are you ready to take your career to the next level? Were looking for a Service Improvement Analyst (Level 3) to join our dedicated customer support team at IRIS Software Group. In this role, youll help drive positive change, champion customer satisfaction, and create a best-in-class experience for our customers across all sectors. As the voice of the customer, youll lead improvements across Customer Operations, tackle challenges at their root, and foster a culture of continuous improvement. This is your chance to make a real impact in a dynamic, fast-paced environment where no two days are the same What Will You Be Doing? Driving Change: Identify, plan, and implement opportunities to enhance customer experiences and improve processes. Collaborating Across Teams: Work with stakeholders at all levels, from Divisional Managing Directors to Heads of Functions, to drive efficiencies and tackle customer issues. Standardising Excellence: Develop and maintain consistent ways of working, supported by Standard Operating Procedures and ISO9001 standards. Tracking Impact: Monitor and report on the success of service improvement initiatives, ensuring measurable results. What Are We Looking For? Wed love to hear from you if you have: Experience in service improvement, process management, or quality assurance. Strong skills with Microsoft Office (Word, Excel, PowerPoint). The ability to evaluate processes and measure improvements. A passion for data analysis and a knack for turning insights into action. Exceptional communication and stakeholder management skills. A customer-first mindset and a collaborative approach to working with others. Bonus: Experience in project or change management or customer-facing roles. Why Apply? Make a Real Impact: Be at the forefront of driving meaningful change for our customers. Career Growth: Take on a pivotal role that offers opportunities for learning and development. Collaborative Culture: Work with passionate, driven colleagues who are all about continuous improvement. This is a fantastic opportunity to continue growing your career within IRIS while helping shape the future of our customer operations. Ready to take on this challenge? Apply today and lets make a difference together