Employer NICE - The National Institute for Health and Care Excellence
Employer type: NHS
Site: Floor 3
Town: Manchester
Salary: £53,755 - £60,504 per annum
Salary period: Yearly
Closing: 06/04/2025 23:59
Interview date: 14/04/2025
Technical Delivery Manager
NHS AfC: Band 8a
The National Institute for Health and Care Excellence (NICE) is the independent organisation responsible for providing national guidance and advice on promoting high quality health, public health and social care.
As an equal opportunities employer, we are committed to creating an inclusive environment and welcome everyone from all backgrounds to apply so we can continue to create a workforce which is representative of the communities we serve.
If you are suitably qualified and have an interest in remote, hybrid, full time or part time working, we encourage you to get in touch as we are happy to discuss potential flexible working opportunities.
We have modern offices in Manchester city centre and Stratford, London. Please take into consideration that you may be required to commute to one of our offices for business purposes if necessary.
Job overview
Are you a passionate Technical Delivery Manager with experience of supporting organisational transformation?
Are you pragmatic, collaborative and radical in how you approach delivery whilst making sure nothing falls through the gaps?
If so, we would love to hear from you!
The National Institute for Health and Care Excellence (NICE) is going through an exciting period of change and rapid growth, and there could not be a better time to join us as a Technical Delivery Manager where you will play a pivotal role in supporting NICE achieve its ambitions to be an organisation as brilliant as the people in it by delivering stable, cloud first, secure by design, user focused services that improve employee effectiveness.
This role is a fixed term contract until 31st March 2026 and qualifies for an annual recruitment and retention payment on top of the band 8A base salary of between £2500 and £5000 based on experience.
Interviews will be held on the 14th April 2025.
Main duties of the job
Working closely with the Infrastructure and Operations as well as digital and M365 delivery leads, you will be responsible for leading a multi-disciplinary team to deliver a diverse change portfolio. To do this you will need to:
1. Manage delivery of IT infrastructure, operations, cyber, and user support portfolios.
2. Create a supportive environment for team self-organization and learning.
3. Lead planning processes, ensuring realistic estimation and forecasting.
4. Engage and manage relationships with other delivery leads and external suppliers.
5. Develop and maintain delivery metrics for stakeholder reporting and process improvement.
6. Identify and manage risks, issues, and dependencies related to portfolio delivery.
The post holder must be passionate about delivering through the creation and iteration of transparent, inclusive ITIL processes whilst understanding how they can incorporate supporting other teams using traditional agile approaches, seeking opportunities to influence how they can be used to support the overall delivery of the directorate's agreed portfolio.
Working for our organisation
The Technical Delivery Manager role sits within the Strategy and Governance function of the Digital, Information and Technology (DIT) directorate which takes a lead role in portfolio negotiation with the business against their priorities and transformation agenda along with taking accountability for the delivery of the prioritised pipeline of investments.
You will join the Infrastructure & Operations team to lead the planning of delivery of their portfolio of technology initiatives, including IT, Infrastructure, Cyber and software.
We can offer you a great place to work with good benefits, flexible working, and a supportive, friendly, and inclusive environment.
Detailed job description and main responsibilities
To be considered for this role, you should be able to particularly demonstrate the person specification criteria in the job advert in your application. However, applicants should be able to demonstrate all essential criteria through the entirety of the recruitment process to be considered for the job.
Please see job description attached for full list of responsibilities.
Person specification
Education
* Certified ITIL v4 qualification to a minimum of foundation level.
Experience
* Practical hands-on experience of working closely with internal resources and third-party partners to successfully deliver a portfolio of IT change.
* Ability to create realistic delivery plans within the capacity and capability of the resources available, whilst still being able to support essential day-to-day activities.
* Implementing and evidencing processes that support security management systems such as Cyber Essential, NIST and CAF frameworks.
Skills
* Ability to cope with multiple and changing demands, meeting tight deadlines by exercising sound judgement in the face of conflicting pressures.
* Experience of building delivery processes based on the guiding principles of ITIL v4.
Important - Due to NICE’s use of anonymised recruitment practices, we ask all candidates not to include any personal details within their application. Please ensure you provide sufficient detail in the supporting information section to allow our team to make an informed judgement about your suitability for this role at this stage. CVs will not be considered.
We reserve the right to close any vacancies from further submissions when we have received sufficient applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.
Candidates must ensure that all information provided in their application is factually accurate. Any examples provided must be taken from personal experience. The Civil Service abides by honesty and integrity as part of its core values; if evidence of plagiarism is found, applications may be withdrawn.
By submitting an application, you agree that it may be rejected or subject to disciplinary action if evidence of plagiarism is detected. Examples of plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.
Please contact Careers@nice.org.uk if you wish to discuss any additional needs or reasonable adjustments which may support you with your application and/or at interview.
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