Job Title: Supported Housing Officer
Location: Elim Housing Association, West of England and Gloucestershire
Key Responsibilities:
1. Assess the support needs and risks of residents in line with organisational support delivery and risk management procedures.
2. Work in partnership with external agencies to facilitate the effective delivery of services to clients that promotes growth and their development.
3. Effectively deliver personalised support services to all clients to help improve outcomes including financial resilience, welfare benefit, and budgeting advice to ensure income is maximised for preparation for independent living.
4. Keep customers first and effectively deliver all aspects of housing management services such as rent and service charge monitoring and safeguarding.
5. Use IT effectively to ensure the delivery of frontline services and effective reporting of KPI outcomes.
Qualifications and Skills:
1. Excellent communication skills, with the ability to communicate at all levels both orally and in writing, tailoring to individual needs when required.
2. Ability to work in partnership with multiple agencies, including statutory agencies to improve outcomes for those receiving our services.
3. Empathy with the causes of homelessness for vulnerable parents and the barriers they face.
4. Ability to identify and raise the aspirations of those receiving our services, encouraging education, training, and employment.
5. Ability to maintain accurate and up-to-date records by using common Microsoft Office packages, including Excel, Word, and Outlook.
About Elim Housing Association:
Elim Housing Association is a provider of housing and support services in the West of England and Gloucestershire. We house a total of 55 residents (30 single women and 25 mothers and babies) and provide housing-related support that focuses on preparing individuals to live and contribute out in the community.
Benefits:
1. 25 days annual holiday rising to 30 days.
2. Paid day off for your birthday each year.
3. Access to training and career development through Elim Skills Academy.
4. Company pension.
5. Life Assurance.
6. Health cash plan, which includes discounts to a wide range of shops and services.
7. Free onsite car parking.
8. Ability to work from home on occasion to complete training and admin.
For full details of Elim's benefits, culture, and values, please visit our website where you will also find colleague stories, sharing what it's like working for us.
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