Job Description
Job Title: Cashier / Admin
Reports to: Branch Area Manager
Hours: Variable hours, evenings included and every second Saturday
Salary: £12.60
SUMMARY OF ROLE
Reporting directly to the Branch Area Manager, the successful candidate will be responsible for carrying out a range of administrative and operational activities that contribute to the effective running of the credit union.
Perform banking duties to include acting as a Cashier and administration work. Be responsible for the preparation and reconciliation of the day end procedures and lodgements for collection by Cash In Transit Security.
This role requires flexibility as travel between all 9 branches is essential and must be able to accommodate branch opening times.
KEY RESPONSIBILITIES
The position will require assisting members with all aspects of Credit Union business while working as part of a team to provide administration and support.
* Delivering an excellent member service across multiple delivery channels including in person, over the telephone and online.
* Processing member transactions including lodgements, withdrawals, and transfers, opening accounts and re-activation.
* Issuing member loans and ensuring that the loan conditions are satisfied.
* Deal with and resolve member queries.
* Accurately handle cash, reconcile balances and account for any shortfalls/excess.
* Assist members and provide details on a range of services offered by CCU.
* Updating member information and ensuring the database is maintained to a high standard including scanning and filing.
* Undertake such other reasonable and lawful duties as may be directed from time to time by management.
* Undertake relevant training as deemed necessary by the Credit Union.
EXPERIENCE
Essential
* 2 years plus previous experience in a similar role.
* 5 GCSE’s grade C or above – must include English and Maths.
* Cash handling, cash security experience.
* Customer service / customer facing experience.
* Experience in the financial services industry and/or including Credit Union.
* Driving + access to a car.
* Proven track record and industry led training / qualifications.
* Banking system / software experience and skills.
* Full clean driving licence and access to own car – must be able to travel between branches.
Desirable
* Previous Credit Union experience.
* Have or working towards Pathways Certificate in Credit Union Operations.
* Finance related qualifications.
Essential Skill Set
* Strong people and customer service skills.
* Excellent communication and interpersonal skills.
* High levels of confidentiality, credibility and integrity.
* Strong organisational and time management skills.
* Ability to work at a fast pace while maintaining high standards.
* Flexible and be able to respond to changing business requirements.
* Excellent listening skills, teamwork and a ‘can do’ attitude.
* Absolute commitment to member excellence.
About CCU:
Established in 1964, with 83 members and share/savings of £680, CCU has grown steadily over the years and an indication of our success is our 31,500 strong memberships. CCU has assets in excess of Eighty Five Million pounds and over Twenty-Five Million pounds out on loan to our members.
Based originally in Belfast, CCU has expanded over the years and incorporated a number of other credit unions through mergers, making it one of the largest credit unions in Northern Ireland.
CCU operates in nine branches: five in Belfast, one in Glengormley and three in North Down, with our most recent branch opening in the Kennedy Centre in Belfast in 2023. CCU is dedicated to offering our services to our local communities.
We are a member owned “Not for Profit” Financial co-operative, owned by our members for the benefit of our members.
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