Job Title: Community Outreach/Support Worker.
Report to: Support Work Coordinator.
Main Purpose of Job: Offering 1:1 bereavement support to clients and facilitate dropin support groups.
Venue: GASPED Office and various venues across Wakefield District
Working Hours: 9am to 5pm 2 days a week - 15hrs. Occasionally work as required (weekend and evening work)
Salary: £9,477 p.a.
Length of contract: September 2024 28th February 2025 (6 months), may be extended subject to further funding.
Tasks
* Accurately record client data on our database and all aspects of your work.
* Contribute to Client Case Conferences as required.
* Deliver 1-2-1 practical & emotional support, advice information and signposting.
* Facilitate support groups and workshops.
* Coaching clients into education, volunteering and paid work.
* Mentoring clients with planning, life skills and budgeting.
* Contacting, supporting and managing client appointments, logging all calls and communications with external agencies.
* Carry out activities which promote the service.
* Perform any other general administration and office tasks as required.
* Carry out duties associated with role that may arise to promote a smooth and efficient running of the service.
Requirements
Professional Development:
* Ensure that safeguarding training is always up to date and in line with current practice.
* Effectively use line management and supervisions ensuring that time is managed to accommodate regular meetings.
* Up to date knowledge of the different projects and services offered at GASPED.
* Excellent verbal and written communication skills with the team and partner organisations.
Policies and Procedures:
* Keep up to date with GASPED policies and procedures.
* Maintain Gasped standards, policies and procedures at all times.
* Any cause for concern or conflict with these policies and procedures needs to be highlighted to management and appropriate supervision sought.
* All staff have a duty and responsibility for their own health and safety and that of colleagues, clients and members of the public.
Qualifications - Desirable:
* National Diploma in Counselling.
* Counselling Skills (Level 2/3/4)
* Peer Mentoring or Peer Advice.
* IT Skills.
Experience - Desirable:
* Working with hard-to-reach clients.
* Organising own caseload/ appointments.
* Working with clients and delivering support in a 1-1 environment.
* Ability to work at a high pace.
* Working with multiple complex issues.
* Creating support plans with clients with multiple mental health needs.
* Knowledge of a person-centred approach.
* Administrational duties involved with case holding clients and managing multiple clients.
* Development of peer support or groups or co- facilitation of support groups.
* Working with clients on a 1-1 basis supporting them with mental health needs.
* Ability to work at a high pace.
* Working with multiple complex issues.
* Creating support plans with clients with multiple mental health needs.
Knowledge:
* A strong understanding of clients with multiple complex needs and best practice in delivering support and a managing casework.
* Data protection requirements and the accurate record keeping of client data.
* Lawful and ethical practice.
* Local and national safeguarding practices, priorities and requirements.
* Working knowledge of other health, social and mental health services, statutory and voluntary within Wakefield.
* Knowledge of person-centred approach to Support.
Skills - Essential:
* Ability to work and communicate well in a team.
* Establish excellent personal and professional boundaries.
* Excellent communication skills both written and verbal, including telephone skills.
* General office administration skills and basic IT skills.
* Ability to use own initiative and manage time effectively.
* Ability to work well under pressure and keep a professional attitude if presented with clients in distress.
* Ability to deal with conflict and follow procedures in place to alert management and take steps to ensure safety of all present.
* Dependable with a strong work ethic and prepared to keep up in a fast-paced working environment.
* Enthusiastic and motivated for the role.
Attitudes:
* Commitment to supervisions and appraisals.
* Commitment to supporting adults across Wakefield.
Benefits
* A generous 28 days annual leave (pro rata) plus statutory bank holidays.
* A supportive training package company pension scheme and contribution.
* Incremental full sick pay
* access to our Employee Assistance Programme.
* Access to discounted products and services.
* Enhanced disclosure barring scheme (DBS) check (cost covered)
* City centre base.