Technical Engineer
Maidenhead
Up to £40,000 + Benefits
About the Company:
Founded 15 years ago, our client provides boutique IT services for small to medium-sized businesses, putting their individual needs over the standardised approach offered by larger service integrators. With dedicated in-house helpdesk and technical staff, the company has grown to support 300+ organisations across the UK, ranging from startups to major corporations.
Backed by a senior management team with over 75 years of combined industry experience, steady expansion has been a key focus, and they have grown rapidly through acquisition. First in 2016, followed by another M&A in 2022 and again in 2024 expanding the client base further and creating this opportunity to further expand the team!
The Role:
* Remote access to the client’s machine to resolve problems.
* Utilize tools to continually monitor and manage problems as they arise and/or proactively prevent problems arising, working together with the service desk.
* To assist with installs, moves, and changes. Physically building, configure, installing or repairing IT services and solutions.
* Take ownership of client incidents and be proactive when dealing with them.
* Liaison with vendors to resolve issues
* To visit client sites and provide technical support for logged issues.
* To work on projects which may be under the guidance of senior engineer.
* Develop good working relationships ...