About the Role
Liverpool
Are you passionate about supporting our care heroes to assist clients to live independently in their own home?
As a leading care provider, we have an opportunity for a Deputy Manager in the Liverpool Branch, supporting a Company who truly values their staff.
This is an exciting time to join a family friendly Company who is expanding and seeking to organically grow the care service across the Liverpool area.
The Deputy Manager is a position, which offers the opportunity for future care progression with the Company.
With over 270 staff employed across the Company, we strive to recruit the right candidates who have a passion to deliver exceptional care.
Job Opportunity
Main Duties & Responsibilities:
* Leading from the front act as a role model for the team under your supervision.
* Develop an effective, efficient team, motivating and encouraging staff to reach their potential in order to meet the requirements of their individual job descriptions.
* Provide general support & guidance to the team, to ensure that any issues are addressed without delay to avoid disruption to the service, reporting any areas of concern or trends to the Registered Manager.
* Ensure that all processes pertaining to compliance both contractual and CQC are met, reporting any breeches or areas of concern to the Compliance team/Registered Manager for example ensuring travel times are sufficient
* Work with the Registered Manager to ensure all departmental specific and compliance Key performance indicators are achieved.
* Ensure that all systems and records are updated in line with procedure, that they are maintained and accurate to support reporting requirements across a range of compliance and non-compliance areas, reporting any concerns or areas of weakness to the Registered Manager.
* Ensure that the team, support and maintain a good working relationship with their front-line staff, to maintain effective communication and build good working relationships.
* Through direct observation monitor practice and performance of the team, addressing any individual concerns directly with the member of staff using MCJA formal processes which includes the Supervision and Annual Appraisal policy and procedure.
* Working with the Registered Manager conduct planned supervision with individual team members using agreed recording systems and complying with the Supervision and Annual Appraisal policy and procedure.
* Ensure that the Locality Management team are conducting staff supervisions with the front-line care team across all contracts, reporting any areas of concern to the Registered Manager/Compliance Manager.
* Ensure Locality Managers hold regular team meetings with the care team, ensuring these meetings have a clear agenda, are recorded, and an attendance record is maintained. Unauthorised absences should be reported directly to the Registered Manager.
* Liaising with the Training Officer to maintain oversight of front-line staff training to ensure the care team have access the training they need, when they need it and to meet compliance requirements.
* Working with the Recruitment Team to maintain oversight ensure the team are supported and assist with compliance and duties identifiable on a day to day basis.
* Support the Registered Manager to ensure that all members of the team understand and comply with both statutory and internal policies and procedures which govern MCJA services, providing additional support as appropriate.
* Report any areas of concern with policy/procedural compliance to the Registered Manager/Compliance Manger.
* Carry out regular team meetings, ensuring these are recorded, an attendance record kept, and each member receives a copy of the minutes within one week of the meeting taking place.
* Ensure the staffing rota for customers & care staff is maintained efficiently to maximise available resources, reporting any problems to cover which cannot be resolved effectively to the Registered Manager.
* Consistently check service capacity to guarantee the commissioned hours, any growth in demand and to meet the expectations of staff.
* Supervise the Referrals Manager to accept and process new referrals to the service, ensuring that all required information pertaining to the referral is available from the referring source and capacity checked, to facilitate the allocation of staff with the skills, experience and knowledge to meet the need of the customer in a safe way which promotes their independence and meets their personal preferences.
* Ensure all new referrals are entered onto the relevant systems without delay to ensure service commences as planned.
* Communicate and Implement instructions from the Registered Manager as required or requested to the team in a way which promotes compliance and supports good communication.
* Prepare weekly up-date reports for Registered Manager, highlighting any areas of concern and potential solutions to address these.
* Provide annual reports for the senior management team as requested/required by the Registered Manager.
* Promote a positive working environment, which nurtures and rewards good practice through personal professional development.
* Work in partnership with other members of the senior management team to ensure effective communications are maintained.
* Working in partnership with the Registered Manager to identify areas of capacity which could be used to stimulate growth of the business.
* Contribute to, and ensure, the successful implementation of new management information systems (MIS) and processes in line with the strategic development of the company.
* Ensure accurate, timely reporting and effective communication of all data as required and/or requested.
* Participate in weekly meetings with the Registered Manager to ensure that services are being delivered in accordance with specified care plans and that any concerns regarding care are addressed.
Ref.INDOR
Essential Skills
* NB: This list is not exhaustive. The post holder will from time to time be expected to undertake other duties which will be allocated with due regard to the individuals’ skills, experience and ability and in agreement with the Registered Manager.
About Company
MerseyCare Julie Ann is one of the leading providers of homecare services in the North West.
We are celebrating over 20 + years of care in Merseyside. We pride ourselves on delivering only the highest standards of care for our clients, in their own homes
MCJA support clients in Liverpool, including Allerton, Mossley Hill, Garston, Aigburth, Toxteth, Dingle, City Centre, Fairfield, Kensington, Anfield, Everton, Vauxhall, Kirkdale, Wavertree, Speke, Woolton and Hunts Cross.
Benefits
* A competitive salary
* High street discounts towards 100's of online & high street stores and services
* Telus - 5 free counselling sessions with our Employee Assistance Programme. Discounts and cashback on your favorite retailers, such as Nike, Boots, Debenhams, LookFantastic, and much more!
* Eligibility for Blue Light Card benefit.
* Access to Company pool cars
* Comprehensive induction and training
* 45p Mileage at per mile
* Opportunities for ongoing development and career progression
* 28 days leave (inclusive of bank holidays) based on full time equivalent hours
* Strong, friendly and supportive management team
* 24/7 support from the local office
* Refer a friend scheme £400
* Regular communication with Staff
* Automatic pension scheme
* Extensive PPE available for all staff