Jack Health is a specialist healthcare practice dedicated exclusively to creating brand experiences – virtual, hybrid or live – in the pharma and healthcare sector.
We are part of Jack Morton, the global brand experience agency known for 80+ years of creating extraordinary events and experiences. Jack Health builds upon our agency’s heritage, passion, and expertise in brand experience and applies that depth to the world’s leading healthcare brands. It’s this combination that allows us to bring fresh concepts, that often draw from other industries, to reinvigorate your brand.
We launched in 2021, and we are growing at a record pace.
Latest healthcare marketing jobs at Jack Health
Must be able to work onsite in Hammersmith office Tuesday/Wednesday/Thursday & remotely other days.
We believe in Extraordinary.
At Jack Morton we create head-turning, stomach-dropping, mind-boggling, smile-inducing brand experiences for everyone. It’s the future of marketing and there’s nothing passive or predictable about it. We promise every day will be different than the previous one in a very good way.
You’re a Logistics Director at the top of your game. You excel in all elements of Logistics and you have proven your extensive skillset time and time again. As a leader in your field, you are able to lead from both a strategic and practical point of view. You have an impeccable reputation when it comes to delivery, you lead projects with rigor, and your attention to detail and presentation skills are top notch. You have a large network of trusted industry contacts who you have developed and maintained strong and respectful relationships with. You keep abreast of developments and updates in the industry and make sure you are ahead when it comes to new technologies that can impact your ways of working. You take full responsibility for delivery and associated team and budget management. You demonstrate a comprehensive understanding of negotiation and the commercial side to the business and you contribute to profitability. You navigate conflict effortlessly and you understand the importance of communication with a wider team.
What you’ll be doing
* Take overall responsibility to ensure all Logistics aspects of a project are successfully delivered to the client, typically for projects with a wide range of complex, multi-faceted requirements.
* Responsible for the fiscal health of the project for all Logistics elements.
* Communicate effectively with the team and client.
Registration Management
* Manage event registration processes and lead registration teams.
* Work with registration platforms like Cvent.
* Oversee the build of registration sites, liaise with clients on content, and manage site-related communications such as save-the-dates, invitations, reminders, and joining instructions.
* Manage registration inboxes, address guest inquiries, and ensure attendees are registered with all necessary information.
F&B
* Manage food and beverage arrangements onsite, working with caterers to develop menus, conduct tastings, and ensure F&B aligns with event branding and service standards.
* Oversee the setup of dressing, furniture, equipment, service ware, and staffing for various meals (VIP dinners, lunches, coffee breaks, etc.).
Venue Management (including security & cleaning)
* Conduct venue research, liaise with venues for contracting, and ensure optimal space and scheduling for events.
* Book and manage cleaning services (pre, during, and post-event), coordinating waste management, and overseeing venue security, including scheduling and positioning security personnel.
Guest flows & Brand Ambassadors
* Manage brand ambassadors, including booking, sharing profiles with clients, and overseeing their onsite roles and schedules.
* Conduct pre- and onsite briefings and ensure smooth guest movement throughout the event, with minimal queues at registration and clear directions to facilities and breakout areas.
Crew management
* Manage all crew logistics, including booking flights, accommodations, venue transfers, onsite catering, and providing briefing and informational documents.
* Manage hotel accommodations for both small and large-scale events, ensuring smooth guest lodging logistics.
Client Management
* Participate in the education and upsell of Logistics services to existing and potential clients, that leverage department offerings.
* Guide the development, writing, and presentation of incremental program proposals, scopes of work, schedules, and staffing plans as they relate to solutions. Ensures project changes are clearly communicated to client and approved.
* Build and maintain effective client relationships, ensuring that all client’s needs are heard, understood, and addressed in a timely way.
* Ensure clear communication to the client for the assigned project regarding roles and responsibilities, scope, budget, schedules, and program status/action items.
* Be available to manage RFP processes and participate in stand-up presentations.
* Act as a contact point for the London Logistics team in the coordination of new Logistics projects.
* Develop team talent by providing challenging assignments and ongoing constructive feedback.
Project Management
* Work with the Account Director and Executive Producer to manage the program process from inception through execution using Jack Morton processes and tools.
* Ensure regular team meetings and manage communications between team members, ensuring all deadlines are met.
* Manage, either directly or indirectly, junior/mid-level/experienced team members on execution of all individual job details.
* Manage resources; identify, negotiate, and book external resources as needed.
* Be expert in all meeting planning avenues of event management which may include: registration, food & beverage, complex housing programs, transportation, temporary staffing, cleaning, security, registration, sponsorship etc.
* Ensure that the client need is solved by the program deliverables.
* Ensure Logistics measurement objectives are met and exceeded. Manage measurement process working with Executive Producer and Account Manager.
* Supervise the creation of meeting specification documentation to ensure all information is communicated to all parties.
* Continually look for innovative solutions and production methods. Support and participate in continuous procedure updates.
Budget Management
* Working with the Account Director and Executive Producer to create project budgets and manage the revenue throughout client projects.
* Manage/mitigate third-party costs.
* Develop and actively manage third-party/freelance talent relationships to ensure best available talent and pricing.
* Supervise all client financial reconciliation for all Logistics aspects of the project budget/s, working with appropriate Jack Morton staff.
* Manage Logistics cost to revenue across all Logistics projects.
Success Measures
* Flawless delivery of client commitments.
* Positive team climate that inspires others to excel and deliver.
* Seen as a valuable leader of programs and client teams.
* Repeat and growing accounts.
* Successful RFP implementation.
If you can do all that, you have what it takes. Here’s some more general requirements…
* 10+ years of event management/client services experience with at least last 5 years delivering solutions.
* Must possess the ability to handle numerous projects at one time and meet fast turnaround deadlines.
* Strong program management, organizational, and communication skills.
* Expert contract negotiation and client presentation skills.
* Strong familiarity and comfort with technology in general, a desire to remain informed of current trends and improvements, and the ability to communicate highly technical concepts to a non-technical audience.
* Demonstrated production competencies: client focus, accountability for results, team effectiveness, developing others, attention to detail, flexibility, and professional confidence.
Last, but not least, we believe in diversity, equity, and inclusion.
Jack Morton and Genuine are equal opportunity employers; we strongly value diversity at our companies. We do not discriminate on race, religion, color, national origin, disability, sexual orientation, gender identity, gender expression, age, marital status, veteran status, or any other basis prohibited by law.
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