Job summary We are looking for an organized and detail orientated Administrator/Receptionist to be part of a wider business support function. You will play a key part to ensure the smooth running of reception and waiting areawith care and professionalism, reporting any problems encountered to the appropriate person. This role will be working across two services- Address- HCRG Care Group, West Lancashire Urgent Treatment Centre, Wigan Road, Ormskirk, L39 2AZ Address- HCRG Care Group, Skelmersdale Walk in Centre, The Concourse, Skelmersdale WN8 6LJ This is a part-time role working 30 hours per week. Various hours and shift patterns apply to cover a service that is open 365 days of the year. Main duties of the job Excellent Customer Service is a key responsibility of all staff members. Professionalism in this role is required. Provide front-line reception duties for our centres, acting as a first point of contact for patients and others attending the centres. Operate the Adastra clinical systems imputing patient demographics on arrival and updating or extracting information as required. Receive and book in patients, monitor the patient flow. Deal with all given instructions e.g., regarding blood/urine/swabs/x-rays received and ensure regular follow up where results are abnormal, and patients have not pursued them. Provide and receive information face to face, over the telephone, in writing or electronically from patients, doctors, practice nurse, colleagues and managers, other external contacts (e.g. pharmacist, secondary care, nursing homes, etc.), members of the wider Primary Health Care Team and other visitors and ensure that where necessary, messages are clearly and accurately passed onto the appropriate person in a timely fashion. Open, sort and distribute internal and external post, including recorded delivery, on a daily basis. Ensure adequate stocks of stationary for use by all staff and advise relevant colleagues when stocks need to be replenished. Please see the job description attached for a full list of responsibilities. About us About the Company We change lives by transforming health and care. Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone. While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can. To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2 Date posted 31 October 2024 Pay scheme Other Salary £22,369.30 to £22,369.30 a year Contract Permanent Working pattern Full-time Reference number HCRGCG/TP/42452/12350 Job locations HCRG Care Group Ormskirk Lancashire L39 2AZ Job description Job responsibilities You will feel valued as an Administrator/Receptionist within HCRG Care Group, receiving access to exclusive rewards and benefits including- Free tea and coffee at your base locations Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical well being from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to e Learning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose- changing lives through transforming health and care. The pride of working for an organisation committed to the highest clinical and quality standards- with a majority of our rated services holding good or outstanding ratings from the Care Quality CommissionThe Ideal Candidate Essential IT experience and computer skills Administration skills Good written and verbal communication Good interpersonal skills Ability to organise own time effectively Ability to work effectively as part of a team, valuing contributions from team members Ability to work independently following spoken or written instructions Reliable Flexible Willing to learn new skills Adapt positively to changes in working practices Desirable Experience to work within the health sector or similar customer contact Job description Job responsibilities You will feel valued as an Administrator/Receptionist within HCRG Care Group, receiving access to exclusive rewards and benefits including- Free tea and coffee at your base locations Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical well being from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to e Learning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose- changing lives through transforming health and care. The pride of working for an organisation committed to the highest clinical and quality standards- with a majority of our rated services holding good or outstanding ratings from the Care Quality CommissionThe Ideal Candidate Essential IT experience and computer skills Administration skills Good written and verbal communication Good interpersonal skills Ability to organise own time effectively Ability to work effectively as part of a team, valuing contributions from team members Ability to work independently following spoken or written instructions Reliable Flexible Willing to learn new skills Adapt positively to changes in working practices Desirable Experience to work within the health sector or similar customer contact Person Specification General Requirements Essential Click Apply for this job above to view the Job Description on our career site Desirable Click Apply for this job above to view the Job Description on our career site Person Specification General Requirements Essential Click Apply for this job above to view the Job Description on our career site Desirable Click Apply for this job above to view the Job Description on our career site Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name HCRG Care Group Address HCRG Care Group Ormskirk Lancashire L39 2AZ Employer's website https://www.hcrgcaregroup.com/ (Opens in a new tab)