Job Description: Service Desk Engineer/Helpdesk/1st Line
Location: Central Reading Office - Salary: Up to £32k
Experience Required:
* Experience in a service desk environment
* Excellent customer service skills
* Confident communicator
* Strong technical knowledge of Windows operating systems, M365, and service desk methodologies
Responsibilities:
* Provide exceptional service desk support, ensuring a positive and efficient experience.
* Handle 1st line support enquiries, resolving issues related to O365, Cloud services, desktop support, Microsoft applications, and other business systems.
* Demonstrate advanced troubleshooting skills to resolve tickets at the first ask.
* Proficiently troubleshoot printer issues and offer quick resolutions.
* Administer Active Directory, creating and managing user accounts and permissions.
* Manage SharePoint and OneDrive, assisting with user access, permissions, and troubleshooting.
* Troubleshoot any Microsoft application used by the business.
* Set up devices using Microsoft Autopilot and configure laptops, tablets, and mobiles for new starters.
* Conduct timely onboarding and setup for new employees, ensuring seamless integration into the company.
* Disable user accounts and devices securely and efficiently.
* Maintain clear and detailed documentation of support interactions, resolutions, and system configurations.
* Exhibit excellent communication skills, providing clear and concise instructions to users and collaborating effectively with team members and various levels of stakeholders.
* Prioritise and escalate issues professionally, ensuring timely resolution and minimising downtime for users.
Please apply ASAP if interested as this is an urgent role!