Please note interview day: Saturday 26th April 2025
This is an exciting opportunity to join the Estates and Facilities team as a Switchboard Operator.
This will be mainly based at the Queens Medical Centre; however, you will be required to work from the City hospital from time to time.
We are looking for someone who has a flexible approach to work and is motivated to help the public and staff with their day-to-day enquiries. Ideally, you will have previous Switchboard/call centre experience; however, all training will be provided.
Post holder must have proficiency in IT skills.
Responsibilities:
1. To be responsible for being the first point of contact for hospital enquiries from the general public and Trust staff.
2. To be professional and sympathetic to callers in need of support.
3. To be responsible for putting out emergency crash calls to the 22 22 emergency teams within the Trust via the Blick bleep system and the Everbridge messaging system.
4. To be able to respond efficiently and action all on-call rotas sent into the department.
5. To adhere to all Trust and in-house policies and procedures.
You will need to be able to demonstrate excellent organisational skills as well as being a hard-working team player who works well under pressure and has an approachable manner.
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world-class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Our organisation is driven by our strategic objectives and organisational values and behaviours - We Build Trust, We Empower, We are Ambitious, We are Mindful, We are Nurturing, We are United, We are Honest.
Working in the NHS and at NUH is challenging yet rewarding. That is why we do all we can to support staff with rewards and benefits wherever we can.
For further details / informal visits contact:
Name: Jenna Moore
Job title: Switchboard and Facilities Operations Manager
Email address: Jenna.moore10@nhs.net
Telephone number: 07812275121
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